Archive for March, 2010

Security Breach Patched – Sort Of

Tuesday, March 9th, 2010

Yesterday I wrote about a software package I was reviewing and that I stopped before going too far because of some security issues.

A little after 5:00 yesterday, I received a call from the company.  The regional manager explained why they sent out the password in clear text and stated they turned that “feature” off and it will not appear again.

We discussed some of the other concerns and I hope to hear back later today because their system has some nice features.

Don’t Look Now, But I Can See Right Through Your Clothes

Monday, March 8th, 2010

It seems we’re always reviewing new software.  This morning it was a new CRM system.

One of the major concerns I have with any information being stored on the web is security. A businesses customers are one of its most valuable assets and trusting that information to anther entity is not done lightly.

So on to the review from this morning.

On the surface the software appeared to have potential as it not only worked on the web, but BlackBerry’s also. It started out when I subscribed for a trial account. The next thing I see come into my inbox is a link to the log in to the website which was not secured and my password which was sent in clear text. And this is from a company interested in holding customer data! To say I was shocked by such a blatant disregard for security procedures is an understatement.

I sent the company an email with my thoughts and concerns, and as of yet they have not answered. Another sign that this would not be a company to recommend.

Law Enforcement Officers and The Public

Saturday, March 6th, 2010

Earlier today on my way home from the office, the Saratoga County Sheriff Department had a road check.  They have these periodically in different parts of the county, today’s being in Clifton Park.  Without exception, everyone of the Deputy’s has been professional and pleasant.  The men and women in this department are a great asset to Saratoga County.

On the other hand, several weeks ago while on the way to the office on a Sunday, my wife noticed a dog along side the Northway (I87).  I had also noticed a State Trooper on the side of one of the side streets, talking with another Trooper.  Being a dog lover, I went back to report the incident to the Troopers.  Instead of the Trooper thanking me for taking his time, his demeanor was that I was an interruption in his day and his attitude bordered on arrogance.

The lesson I take from this is unless we are under severe stress, we should always maintain a good attitude as the experience one takes from the interaction lingers and gets passed along.

Economy and Jobs

Friday, March 5th, 2010

At the moment I am a little perplexed regarding the latest jobless numbers.  Our sister company which is a web development firm has had several ads for a job  opening in all of the local colleges as well as many of the job banks in New York.  We have received a total of six resumes and four of them had absolutely no experience.  So if there are so many people out of work, why aren’t more people applying for the position?

Not Everything Can Be Nailed

Wednesday, March 3rd, 2010

Maslow’s hammer theory states “When the only tool you have is a hammer, it is tempting to treat everything as if it were a nail.”

So you may be asking what has that got to do with technology?

Well, I think there is a similar tie-in.  Many people use the wrong tool for the job.  Let’s take twitter for instance.  This is a great piece of technology (when it is working properly), which lets people communicate to many very easily.  But just because a business can send out tweets that they are offering a happy hour special, doesn’t mean they should tweet every time someone walks in the door or they order a new drink.

Email is another tool which gets misused quite a bit.  How many times have you sent emails back and forth when a simple phone call would have put the issue to bed in a matter of moments?

Speaking of the phone, there are times when texting makes more sense.  When the need arises to contact someone attending a conference, texting is a great way to let them know they are needed.  It provides a good method of communication while not disturbing others.

And while we’re on the subject of not disturbing others; How about not using technology at all when we’re at the movies?