Archive for the ‘BlackBerry’ Category

It’s Time For a New Smartphone, But You’re on State Contract

Wednesday, July 27th, 2011

Late last week I had a conversation with one of our clients regarding upgrading their smartphones.  As they are on state contract, their options aren’t as broad as those who pay full price for new devices.  Entities which can take advantage of the New York State Contract, are limited to getting phones which are technically one year old.  While they are new phones, they are not the latest model of smartphones.

Currently the smartphones which are in use at our client’s are BlackBerrys.  While they have served them well for the past year, I have recommended they move to the Android platform.  BlackBerrys have been for the most part very reliable.  However the advantage they once held with push technology is now gone as Microsoft’s Sync has caught up.  Add to that the unlimited texting option offered by Verizon Wireless and that takes away any advantage the BlackBerry Messenger had.

While there are plenty of apps for the BlackBerry and companies continue to write for them; there is no denying the popularity of the Android operating system and its proliferation in the marketplace.  Also a business or organization does not need to use a BlackBerry Internet Server and the associated licensing to get push email, calendars, contacts, etc.

The options available to our client are the Motorola Droid 2 and the Motorola Pro.  Both are good choices for business use; the Droid 2 offering a larger screen with a slide-out keyboard in landscape mode; and the Droid Pro more the style of typical BlackBerry.  While many people are able to type quickly using a virtual keyboard, in my opinion most people find it easier to use a physical keyboard for lengthy emails, notes, documents, etc.  Plus if you use a lot of complex passwords, a physical keyboard is tough to beat.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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The Problem With Hitching Your Wagon to One Company

Monday, February 21st, 2011

On Friday, twitter turned off access from software created by UberMedia.  The programs include UberTwitter for BlackBerry, twidroyd for Android, and the iPhone/iPad client UberCurrent.  It appears twitter is considering buying TweetDeck, a competitor to UberMedia’s software.

So users of UberTwitter, twidroyd and UberCurrent needed to use another program for their mobile needs.  While mobile twitter users may not be happy, it really doesn’t have a major impact on them.  UberMedia however has a big problem as  their primary software and source of income is on hold.

The same thing could happen to companies who’s products are designed for Facebook.  While the upside is a built-in user base, a company is dependent on the policies of their host.  Kind of like the pilot fish and the shark!

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Sent from my iPhone

Thursday, January 13th, 2011

It is amazing how many highly educated; professionals continue to use the standard email signature on their smartphones.  Whether that is: sent from my iPhone, sent from my iPad, sent from my BlackBerry, sent from Windows Mobile or sent from my Android.

While I’m sure that it makes Apple, Google and RIM very happy that their products are being promoted for free; what is the benefit of letting people you do business with know you are using an iPhone, Android or BlackBerry?

Many organizations require some disclaimer on each email, yet fail to enforce the same requirement for mobile users.  Considering that a majority of business professionals use smartphones to transact business, this is perplexing.

Each device has a signature setting which allows users to customize the signature line.  The information can be either typed or pasted in.  Depending on the device, it may be possible to use a web interface to enter the proper signature line.

If you don’t know where the setting is, and would like to use a custom signature, give us a call and we will help.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Breach Found in Android Password Security App

Wednesday, October 27th, 2010

One of the area which I believe Android phones are lacking is in security, especially when compared against BlackBerry devices.

A few weeks ago I began researching options to enhance the security of my Samsung Fascinate Galaxy S phone.  Several articles from well know and established magazines and Internet sites all had on their list a specific application, which I purchased and have been using for about ten days.

Yesterday I discovered a way to get around the security.  Last night I thought I found another way to bypass the security and tested my theory this morning, and it was another security flaw.

I wrote the company last night and will wait a week to see if the company responds before releasing their name.

A major point to be taken from this is many magazines and review sites do perfunctory evaluations.  In order to do a proper assessment, time must be spent.  Not an hour or two, but a substantial amount over an extended period.  It is the only way to do justice to the people who value their opinions.

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Turn Down Time Into Productive Time

Monday, August 23rd, 2010

Are you one of the millions of us who are strapped for time?  These days there just doesn’t seem to be enough hours in the day to get everything done.

One way to put more time into your day is to turn downtime into productive time.  And technology can help us achieve this goal.

Whether you’re waiting for your car to be repaired, a plane flight or a doctor’s appointment, the following methods will put some extra time into your life, so let’s get started.

As far as equipment goes you will need to have a Smartphone.  This article will focus on using a Smartphone with either the Palm or Windows Mobile operating system.  The reason for this is the wide array of software available.  A PDA (Personal Digital Assistant) could be used to help with some of the tasks outlined below, but not all.

The second item is broadband access.  This can be either on a per KB basis or unlimited data.  Text messaging is also a worthwhile addition.

For software you will need a package similar to Documents To Go.  This software allows you to transfer documents and spreadsheets from your PC to your Smartphone.  Additionally you will need an email program.

Now that we have the basics covered, we can explore how the Smartphone can help to get more time out of the day.

Is there a book you’ve been trying to read for a while but just haven’t had the time?  Many books are now offered in electronic versions.  There “e-Books” can be downloaded onto a Smartphone and read whenever you have the time.  The following Websites offer books which can be downloaded: ebooks.com, ereader.com and manybooks.net.

Do you have a PVR (Personal Video Recorder) at home?  If so, with the proper hardware and wireless plan, you can catch up on the shows you have tapped.  You can even use this to schedule shows you would like to tape in the future.

Are there asks in your Smartphone which can be accomplished where you are?  Even if you are only able to add notes, this could help you move the task along.  This may be a good time to review all upcoming tasks.

Microsoft Word documents can be worked on and when you get back to the office the changes can be uploaded to your computer.  The same is true of spreadsheets, although the small screen size hampers much productive work with spreadsheets.

Review your calendar.  Did you make any noted from a previous meeting which you forgot to set as a task?  Reviewing your calendar at quiet times might create a new thought.

Texting gives you the ability to communicate with other while at the same time, not disturbing people around you and keeping the communication private.

There are just a few ways a Smartphone can help us.

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The Problem With Technology

Tuesday, August 17th, 2010

Recently we had a client come into our computer and IT repair facility in Clifton Park.  He was having an issue with his BlackBerry from Sprint/Nextel.  The problem was centered on connecting to his Microsoft Exchange Server.

We followed our advanced diagnostic procedures for this type of issue.  When this didn’t lead to a solution, we had to contact the vendors of the product.  When all was told, we spoke with six people from three different companies.  With the exception of one person, the others weren’t even able to grasp an understanding of what the issue was.

Fortunately for our client, he didn’t have to deal with the frustration as our motto is “Eliminating HI-Tech Frustration” and we took the brunt of it.  These days there are so many variable and so many products from different vendors involved, determining exactly where the issue originates is no longer as simple as 1, 2, 3.

The problem with technology is too many large companies cut corners by providing inadequate technical support staff to properly resolve their customer’s issues.  One of our advantages is with the example of the person who brought in their BlackBerry: we are all power users and run a variety of smartphones with different operating systems such as: BlackBerry, Palm WebOS, Android and Windows Mobile.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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Who Is Reading Your SMS Text Messages?

Monday, August 9th, 2010

How many people download software such as tip calculators? How many of these people are aware that simply by downloading that program, they may have been compromised?

With the proliferation of texting as a primary method of communication, software writers have developed programs which can look like harmless games or utilities such as tip calculators, yet are devious.  Once loaded, these programs send out copies of all SMS text messages to another person.

Many are offered as a means to track a spouse or significant other who may not be faithful.  Some are promoted to track what children are doing.  One partner or the other involved in a divorce could load the software on their unsuspecting soon-to-be ex-partner.

One of the safest preventative measures is to create a password and always keep your phone locked when it is not in your possession.  While some may see this as an inconvenience, what would the cost be if the wrong person or people had access to your personal information?

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Microsoft Windows Mobile Devices – Samsung Omnia II

Friday, July 16th, 2010

The latest Windows Mobile device tested on Verizon Wireless, is the Samsung Omnia II, running Windows Professional 6.5.3.

The Samsung Omnia II uses an AMOLED display.  AMOLED stands for Active-matrix Organic Light-Emitting Diode.  A benefit to using an AMOLED display is that the screen can be seen without having the backlight on.  This saves quite a bit of battery life for other functions.  The backlight does need to be turned on in order to see the screen in bright sunlight.  The display size is 3.7″ with a resolution of 800 x 480.  Images, photos and videos are all very clear and vivid.

The Omnia II measures 4.75″ high by 2.38″ wide and .53″ deep, and weighs 5.08 ounces with the standard battery installed.

Input is done via a resistive touch screen.  While many resistive displays do not work very well, the one used in the Samsung Omnia II is exceptional.  The options include landscape and portrait qwerty keyboards and swipe.  Swipe is an extremely fast method of entering text.  It can be done via a finger or the built-in stylus.  Getting use to swipe is easy.

Call quality with the Omnia II is very good regardless of the number of bars displayed.  Bluetooth integration works well.  One consistent hiccup has been the first time a call is attempted via Bluetooth, it is lost.  Once the second attempt is make all further connections work flawlessly.  The Omnia II features a proximity sensor which turns the display off as it nears the face.  Sound level is decent for hands free, speaker and headset.  The Airplane mode is quick to activate.

Based upon recent calls made, the estimated batter life with consistent phone use is about 240 minutes.  A nice feature of the Omnia II is the ability to swap in spare batteries when recharging is not an option.

Key for our business use is integration with Microsoft Exchange Server and here the Omnia II performs extremely well.  Calendar entries, tasks, email and contacts are all synchronized wirelessly.  Connecting the device to a notebook with Microsoft OneNote also allows synchronization of OneNote files, once configured.

Browsing on the Omnia II using either Microsoft Internet Explorer or Opera Mobile is just fair.  The speed is good but the viewing experience is not the greatest.

Overall, the Omnia II by Samsung is a very good smartphone for people who need integration with Microsoft Exchange and are looking for an alternative to a BlackBerry.

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Microsoft Windows Mobile Devices – HTC Imagio Real-World Review

Thursday, July 1st, 2010

During the past several months I have been testing Verizon Wireless’ smartphone offerings for Windows Mobile phones.  The units tested have all had version 6.5 of the Windows Mobile operating system installed.

The first smartphone I tested was the HTC Imagio.  This phone had the additional feature of being able to view TV broadcasts such as Fox News, although at an additional cost of $15.00 per month.  The video quality is very good.

The HTC Imagio offers options for either Microsoft Sync or Microsoft Windows Mobile Device Center in that the user is able to select the time period for look back of calendar entries.  For those who have been using smartphones or PDAs for a while, this is a very nice feature.

Syncing with Microsoft Exchange or Microsoft Outlook works very well as one would expect from a Windows device.

The device has sufficient memory to hold close to 20,000 calendar entries along with a couple thousand contacts, hundreds of notes and over a thousand tasks.

The main issue with this phone is the display sensitivity is very poor.  It is too easy for applications to run while simply trying to scroll through the options.

As a business class device, this is definitely not my first choice.

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Has the BlackBerry Enterprise Server Lived Beyond Its Time ?

Tuesday, June 22nd, 2010

For quite, BlackBerrys and the BlackBerry Enterprise server has been a hard combination to beat because of RIM’s (Research In Motion) push technology.

Setup a Microsoft Exchange account on a BlackBerry and you have a very powerful combination.  Email is sent both inbound and outbound with almost no delay. Additionally, the calendar, contacts, notes and tasks are also synced wirelessly.

Companies such as Fox News have created apps which take advantage of the push technology and send news alerts as they happen.

All of this is great, but there is one exception, Microsoft Sync.  Microsoft Sync offers many of the same features as the BlackBerry Enterprise Server, but with less cost.  RIM has recently tried to remedy this by providing small businesses with a slimmed down version of the server software, and at zero cost.

The problem is, the overhead is still there and owners of BlackBerrys are required to pay a higher fee to their wireless phone provider.

Recently I had a conversation with an insider from a Fortune 100 company who stated they have more issues with syncing BlackBerrys than other devices by a very wide margin.

Time will tell which system offers the best business solution.

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