Yesterday I wrote about a software package I was reviewing and that I stopped before going too far because of some security issues.
A little after 5:00 yesterday, I received a call from the company. The regional manager explained why they sent out the password in clear text and stated they turned that “feature” off and it will not appear again.
We discussed some of the other concerns and I hope to hear back later today because their system has some nice features.
It seems we’re always reviewing new software. This morning it was a new CRM system.
One of the major concerns I have with any information being stored on the web is security. A businesses customers are one of its most valuable assets and trusting that information to anther entity is not done lightly.
So on to the review from this morning.
On the surface the software appeared to have potential as it not only worked on the web, but BlackBerry’s also. It started out when I subscribed for a trial account. The next thing I see come into my inbox is a link to the log in to the website which was not secured and my password which was sent in clear text. And this is from a company interested in holding customer data! To say I was shocked by such a blatant disregard for security procedures is an understatement.
I sent the company an email with my thoughts and concerns, and as of yet they have not answered. Another sign that this would not be a company to recommend.
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