Email Etiquette – Practicing What I Preached

In a prior blog I detailed a list of how email should be handled in: Email Etiquette, the Good, the Bad and the Ugly.  In the post, I neglected to discuss email and mobile devices.

This past week our company was fortunate in setting up a client with several hundred email and Exchange accounts.  Transferring a few email accounts takes planning and coordination, hundreds takes substantially more!  Quite a few of the users were not running Outlook in the past and many had BlackBerrys, iPhones and Android based smartphones which needed to be synced with the Exchange server.

To assist their staff learning how to use the new email systems, we created videos on several different aspects including setup, email, calendars and shared calendars, tasks and contacts.

It was a long and very rewarding day for our team as our client was very happy with the results.  After the work day ended I sent an email to the head of one of the departments making sure he was happy with the IT and computer services provided to him.  As I was writing this email on my Android based smartphone, the system decided that van should replace can, and I only noticed it when I pressed the send now button.

In a previous post reviewing proper email procedures, I discussed that it is a good idea to sit on an email rather than send it immediately.  Unfortunately I didn’t take my own advice when using my smartphone.  I will in the future.  The lesson is the policies established for computers should also be adhered to for portable devices.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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