While I don’t live an extravagant life by any means, I do have a penchant for most things that go fast, providing I’m the one in control.
A couple of years ago I made what I consider to be a somewhat expensive purchase. Instead of purchasing a vehicle for substantially less, I chose to moderately indulge myself.
Every time I get behind the wheel, I derive a lot of pleasure. The weather or situation does not diminish my enjoyment one iota.
During the course of the past two years, small issues appear which require the vehicle be serviced. The dealer couldn’t be better. They are pleasurable and resolve the issue at hand. The problem is something else totally unrelated crops up and small items fail to operate properly. This should not be happening as no one I know has these experiences.
To date this has not ceased my enthusiasm for my vehicle. Perhaps it is because the dealer’s staff does such a good job of minimizing any inconveniences.
My take-away from this is, at every customer interaction we have the opportunity to renew our customer’s faith in us and remind them why they choose to reward us with their business in the first place, or give them a reason take their business elsewhere.
