Posts Tagged ‘Capital District’

SSL Certificate Held Hostage for $10,000.00

Wednesday, April 20th, 2011

Handling IT support for businesses in the Capital Region for many years, we often get requests to take over existing systems.  Most in the IT industry are respectable business, but once in a while we come upon a business which is not.  Case in point a recent client had their Microsoft Exchange SSL certificate held hostage.

Last year our company took over IT support for an state organization in Schenectady NY.  Everything seemed to be going well until we went to get a new SSL certificate issued for their Microsoft Exchange Server.

The registration information on the SSL certificate showed the old IT provider.  Both our client and us contacted the IT company and requested they renew the SSL.  Their response was they would be willing do that if our client had them handle all of their email and IT support and pay them $10,000.00 per year to do so.  As our client was not happy with their service this was not an option.

At this point you may be thinking we needed to get out the baseball bats to deal with the issue, but happily that was not the case.  We were able to get the SSL certificate issue resolved through creative thinking. Even in this age of high tech, the old adage, caveat emptor, still rings true.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Who’s To Blame For Business Being Bad?

Wednesday, February 16th, 2011

Running a business I have the opportunity to interact with many other business owners, managers and professionals. Some complain about business being bad, but who’s to blame?

Recently I had intended to meet a business partner for lunch at a local restaurant which opened within the past year.  As they were closed for lunch I sent them an email inquiring if they still continued to serve during the lunch time.  That was over a week ago and as yet the restaurant has not responded.  As I was initially going to meet a friend there for lunch later this week, we will now dine at another restaurant.

Yesterday I brought my car in for service at the dealership where I purchased it.  The entire staff couldn’t have been more accommodating.  The service writer was superb, the salesman came over to talk with me, and the managers while on the phone, waved.  During my conversation with the salesman, we talked about business.  He said business was good last year and they had a great fourth quarter and they are waiting for the weather to break as they expect another good year.  This dealership is always communicating with their customers via Facebook and when I opened my email this morning, there was a nice note from the dealership regarding my service yesterday.

For years I would take my vehicles to a car wash which is down the road a bit.  As the owner knew there was a car wash right down the street from our Clifton Park office, he was always appreciative and each year would send me a couple of free car washes as a token of his thanks.  The business owner took on a partner in 2010 and the holiday season went by without any communication or thank you from the business.  Now I find myself using that car wash less.

While the economy may not be good, it makes it that much more important for businesses do everything in their power to properly take care of their customers.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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My Computer Has a Virus Again – Porn Again

Monday, December 13th, 2010

You’ve probably head it before, my computer has a virus again. Running a computer and IT services company in New York’s Capital District, we hear that pretty often.

Recently a woman brought her computer in stating her computer has viruses again.  Overhearing the conversation, I instructed one of the techs to perform a forensics investigation on the hard drive because it is not normal for a computer to come back unless something else is going on behind the scenes.

The tech found many traces of pornography website visits on the computer.   I placed a call to the woman to review the situation with her.  It was a very interesting conversation.  She was very polite and insistent that it couldn’t be her teen son or her husband visiting the porn sites and it must be her kindergarten aged child as the child knows how to use Google and can read.  Hey, whatever.

We received a call from our client who said over the weekend, a confession was made.  It wasn’t the kindergartner.  Who’da thought!

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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How Are You Handling Website Updates?

Friday, December 3rd, 2010

Quite a few years ago we designed a website for a local company who is now looking to have some website updates.

As is typically the case, most companies want to have websites updates to keep up with the latest advances in web technologies.  Usually we work with the business owner, CEO or GM of the local office.

What was different about this request was that the owner delegated the responsibility to what seems to be a very young man.  I say seems to be because I only had his voice to go by.  By his questions it appeared he had no idea of how businesses work.

Knowing that websites provide such an important role in business today, and the current economic situation of our country, it is perplexing why such an important issue would be appointed to someone with little business or marketing background.

So the question is; who is coordinating your website updates and changes, or for that matter entirely new website.

This article was written by The Boss of HITman Services, a computer and IT company providing technology services to companies in the Capital District and Upstate New York.

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