Handling IT support for businesses in the Capital Region for many years, we often get requests to take over existing systems. Most in the IT industry are respectable business, but once in a while we come upon a business which is not. Case in point a recent client had their Microsoft Exchange SSL certificate held hostage.
Last year our company took over IT support for an state organization in Schenectady NY. Everything seemed to be going well until we went to get a new SSL certificate issued for their Microsoft Exchange Server.
The registration information on the SSL certificate showed the old IT provider. Both our client and us contacted the IT company and requested they renew the SSL. Their response was they would be willing do that if our client had them handle all of their email and IT support and pay them $10,000.00 per year to do so. As our client was not happy with their service this was not an option.
At this point you may be thinking we needed to get out the baseball bats to deal with the issue, but happily that was not the case. We were able to get the SSL certificate issue resolved through creative thinking. Even in this age of high tech, the old adage, caveat emptor, still rings true.
This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.