Posts Tagged ‘Clifton Park computer repair’

The Latest Wireless Exploit – Your Secure WiFi May Not Be Safe

Wednesday, January 4th, 2012

This past week many people were treated to a new wireless exploit.  This latest vulnerability affects WiFi routers, so your secure WiFi connection, may not be so secure.

A little history; for many years setting up secured WiFi networks required some skill level.  While this was fine for companies who provide computer and IT services such as ours, it did come at a cost to the end user.  The manufacturers in all their infinite wisdom came up with a simple method for people with little or no skill level, to setup a secure WiFi system.

This past weekend, code was released on the Internet which breaks the security on many WiFi routers in 2 to 10 hours.  Some of the wireless routers affected are from the following manufacturers: D-Link, Linksys, Netgear, Buffalo, TP-Link, and ZyXEL.

The code takes advantage of the 8 digit PIN used to verify the connection between computers when using a button to set them up.  The manufacturers have yet to respond with a fix.

If you are really serious about keeping your data safe, call or vist www.HITmanSafe.com to request a free Data Disaster Audit and Review. HITman Services can Eliminate the HI-Tech Frustrations in your life. We are a full service IT and technology provider located in Clifton Park, NY.

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Big vs. Small Business; and How It Relates to Customer Service?

Thursday, December 8th, 2011

Over the weekend I had a customer service experience which really highlighted the difference between big and small businesses.

For several weeks now I have been dealing with my Time Warner DVR not recording series such as the O’Reilly Factor, while it did successfully record shows such as Cavuto.  Everything was set properly and there seemed to be no reason why certain shows were recording properly and others not.

On Saturday, I finally had a few minutes to work on it and placed a call to Time Warner.  After  14 + minutes of being on hold I was connected with someone from technical support.  After explaining the issue, I was informed that an update caused the issue and was given instructions on how to resolve the problem.  The “solution” did not work and at the moment I still need to manually set my recordings.

At 9:48 on Saturday morning, my company received a service request from a person requiring technical support.  Their computer was having an issue with the hard drive and requested computer support ASAP.

While our office hours are Monday through Friday from 8:30 am to 5:30 pm, and they were not a client, they received a phone call back within 10 minutes.

Big business may barrage us with messages about how they value our business, but the bottom line is more small businesses really care about providing the best service possible.  It is the small business that typically jumps through hoops to help their customers.

We are currently offering a free Data Disaster Audit and Review to businesses in the Clifton Park, Albany and Saratoga area who would like some options to help Eliminate HI-Tech Frustrations.  If you’d like some free tips, give us a call or fill out our online form at www.HITmanSafe.com.

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Cloud Document Storing and Sharing

Thursday, December 1st, 2011

Millions of people rely upon cloud services as a method for storing and sharing documents.  Another benefit to using the Cloud to store documents is it provides acces to work on the documents from multiple devices, such as Android based smart phones, iPhones, iPads and computers.

When looking for a good solution you need to determine who you will be sharing the documents with.  Will you be storing confidential information?  If another party got access to the documents, would that be an issue? These are just a few of the questions to ask before committing to a given solution.

Looking at many of the offerings you will find that most all promote the fact that they use SSL encryption for data transfer.  While SSL encryption is good, it is not a total solution.  What happens once the data gets to the server?  Is it encrypted there?  Who else can gain access to your files?  And are the files truly yours?  If the servers are located in a different county, data stored on them falls under the laws of that country.

The cloud can be a great asset or it could become a major liability.  Like all things in life, there is good and bad and we must do our best to protect ourselves and the people we work for.  Convenience is great but there may be consequences for that ease of use.

We are currently offering a free Data Disaster Audit and Review to businesses in the Clifton Park, Albany and Saratoga area who would like some options to help Eliminate HI-Tech Frustrations.  If you’d like some free tips, give us a call or fill out our online form at www.HITmanSafe.com.

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When Technology Fails

Friday, November 11th, 2011

Like it or not we live in a world engulfed by technology.  And regardless of the technology, at times technology fails.  It’s the plans, and procedures we have in place to back us up during those times which separate the companies and people who deal with technology failures in a stressed out state and those who are able to weather the storms and continue.

Earlier this week our entire area was in a so-called Internet blackout state for a period of time for businesses and individuals who use Time Warner’s Road Runner.  While we have experienced many of these outages, this one seemed to be on a much larger scale and had the Road Runner crew scrambling.

Our office fielded many phone calls and it was very interesting to hear how people were reacting.  We had one woman who was in denial and wanted a service call even though the issue related to the Internet.  The majority of people calling in to our Clifton Park IT company were glad to know the issue was not with their systems and we were aware of the situation.

Because we work with many local and regional businesses we have been able to put into place backup procedures to help in times like this.  If you are unable to access certain portions of your business, how will you continue?  Will this be a major or minor incident?  We are currently offering a free Data Disaster Audit and Review to businesses in the area who would like some options to help Eliminate HI-Tech Frustrations.  If you’d like some free tips, give us a call or fill out our online form at www.HITmanSafe.com.

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Protecting Children When Using The Internet

Friday, November 4th, 2011

Early mornings at our Clifton Park IT office, usually is a good time to get a lot of work done as it is quiet.  A recent morning I took a phone call from a woman who had some security questions about locking down the family computer to protect her children when using the Internet.

It was a great call because this woman was more knowledgeable than most on methods to help keep her children safe.  Her question was about password protecting the BIOS on her computer.  This is a very good method to locking down a computer to limit access.   I explained the additional steps she would need to take and that the safest place for a family computer was in the kitchen or family room as it can be easily observed by everyone.

Child predators are lurking everywhere on the Internet and children do not understand the realities of what can and often does happen to unsuspecting children.  Law enforcement does a good job of helping to keep the predators at bay, but the ultimate responsibility resides with parents.  It was wonderful to be able to offer advice to someone in the community who understood the implications of unfettered access to the Internet.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

Attorney Client Privilege and Technology

Wednesday, October 26th, 2011

Almost everyone knows about the attorney client privilege and what transpires between a lawyer and client is confidential.  But when technology comes into play, all that is said may go beyond the ears of the lawyer and client.

Very recently I had a person visit the office of our IT company in Clifton Park.  The salesperson was trying to sell marketing services to me and was from one of the major phone book providers.

During the conversation, this person mentioned that for companies who used their designated phone numbers for tracking, they (the phone book company) has the ability to dial in and listen to calls, and then went on to mention how this person has done just that.

While I kept a poker face, I was outraged by this.  While many companies have phone systems which allow the conversation to be taped, I have yet to run across one in an attorney’s office.  And the companies always make an announcement that the conversation will may be recorded.  But to have an outside person listen in on a conversation which one of the parties (or maybe both) believe the information will be kept confidential, yet is not, is simply unbelievable.

Moral of the story; if you’re making a call to a doctor or lawyer and you want your information to be kept private, you may not want to use the number published in any of the phone books.  And if you do, you might want to ask the person if the conversation is being recorded.

If you’re serious about keeping your data safe, visit www.HITmanSafe.com.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Google, Amazon & Zappos

Wednesday, August 24th, 2011

As one who makes a lot of purchases via the Web, I have accumulated my share of experiences, both positive and negative.  Zappos ranks extremely high on the positive scale; Amazon typically does a great job with the occasional mishap; and getting the right things to happen with Google is like wrestling with a multi-colored octopus.

Zappos is an exceptional company.  They take customer service very seriously.  Zappos provides free shipping to the customer, takes returns on unused shoes for up to 365 days, and free return shipping.  The selection of shoes at Zappos covers the gamut.  This is a great example of a company doing things right.  If you haven’t purchased from Zappos you might want to consider them for your next shoe purchase as it may inspire you to have your business achieve better customer relations.

Amazon is another company doing a very good job regarding customer service.  Not long ago Amazon added as a free bonus to Amazon Prime members, free streaming video.  Using Amazon’s website, one is able to do quite a bit with account management and purchasing.

Google, while offering some exceptional services, lacks in easily getting things done.  The issue stems from not being able to speak with Google employees without going through gyrations.  Google’s Marketplace guidelines are very consumer unfriendly.  As opposed to Zappos 365 day return policy, Google offers 15 minutes.  It is a virtually impossible task to make sure software will work properly given only 15 minutes.  Some downloads take more that 15 minutes to complete.  At a minimum, Google should provide a 7 day return policy, or if the developers really cared about empowering and retaining customers, they would offer trial versions of their software.

By learning how all of these companies interact with their customers, we can look at these as case studies and improve the companies we work for.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Business Communication and Cell Phones

Wednesday, August 17th, 2011

Communication is key for success in almost everything, especially in relationships and business is all about relationships.  If you don’t believe that, for the next year stop communicating with your customers!  It would be highly doubtful you would still be in business when the year is out.

Business communication and cell phones can be the best of friends or worst of enemies.  Cell phones are great because they provide the ability to keep in touch with clients and customers from where every you may be.  Cell phones are horrible because if you give the number out to everyone and answer every call that comes in, you are not able to give the person the attention they deserve.

Being able to control the time and space of handling phone calls is key to having a successful outcome.  What is your plan for taking calls?  Do you even have one?  Do you answer the phone every time it rings? Perhaps it is better if you let most of the calls go to voice mail?  This would give you the opportunity to gather the information and respond properly.

Do you give the number out to everyone or just a select few?  Do you have a system in place for customers to send a text or email to your phone without having to disclose your phone number?

We developed a Web based system in place which allows customers to contact us 24/7.  This type of solution provides the best of both worlds by making sure clients can contact us when needed and gives us the time to properly prepare to help them resolve their issue.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

Will Cloud Computing Make Technology Obsolescence Obsolete?

Wednesday, May 4th, 2011

Planned obsolescence has always been around, though maybe not in its current form.  Mostly it was the attempt by companies to persuade us to buy the latest and greatest, but even the government has a hand it getting us to spend money on new items they think we we should have.  But a new dawn is approaching, one which may make technology obsolescence obsolete.

First it was computers.  I can remember reading a computer magazine years ago; it was an article on buying a computer that would still be high tech two years from when the article was written.  That computer was a 386; if you don’t know what a 386 is, it’s the equivalent of a Model T Ford!  Needless to say the article was way off as the 486 very quickly became the processor of choice for that era.

A couple of decades later, it was PDA’s and cell phones. I had one of the original PDA’s, an HP OmniGo.  The OmniGo was way ahead of its time; as the personal organizer could be used in both portrait and landscape mode, had a built-in QWERTY keyboard, and handwriting recognition software technology called Graffiti.  I recall sitting at the desk in my home office thinking the ultimate device would be a cell phone with the capabilities of the OmniGo, as I would only have to carry one device.  Years later these devices started appearing on the market.

Now every few months new smartphones are being advertised with features which only science fiction writers and futurists could have imagined.  How many would have thought that you could be sitting at an outdoor cafe in a beautiful location, look into a device 2.5″ x 4.5″ and visually connect with someone on the other side of the country?  Or that these small devices coupled with other technologies could help topple a regime?  Yet the people on Madison Avenue and other advertisers along with manufacturers want us to believe that the device we have isn’t good enough any more.

Big screen TV’s were the next big thing.  I recall shopping for my first “big screen” TV; it was a “32″, which tells you how many years ago that was!  The set lasted for quite a while and then the next generation of HDTV’s started coming along.  At the time there were rear projection units, plasma which was quite expensive and the very first LCD was on the market.  My budget dictated a nice 42″ rear projection and I remember looking at the LCD and thinking this would be my next HDTV.  Now, LCD is being supplanted by LED LCD and 3D.   And then in an effort of one-upmanship, you thought you finally beat technology obsolescence; you bought a brand new 55″ LCD with local dimming and 3D.  Soon afterword you discovered that now you could have HDTV apps.  Who knows,  next we could become an integral part of the movie!

But now we may be at the dawn of a new era which may make device obsolescence, obsolete.  The technological change and major transformational shift I am referring to is cloud computing.  While cloud computing has been around in some form for quite a while, it is about to make a sea change in the way we view and use technology.

With cloud computing, technology is no longer device-centric, the information available at our finger tips will no longer depend on buying the latest piece of hardware, whether that is a phone, computer, TV, or refrigerator.  The World Wide Web will be available on any device (providing governments don’t screw it up by getting involved).

But with manufacturers needing to produce more products to remain relevant, will they find a way to make the obsolescence of technology obsolescence, obsolete?

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Don’t Look Now But You’ve Been Targeted For Identity Theft

Thursday, April 14th, 2011

Ok, so you play by the rules.  You don’t surf porn sites, you don’t gamble online, you even make sure your anti-virus software is up-to-date.  So how is it you’ve been targeted for identity theft?  You can thank Epsilon for that.

In last week’s Wise Guy Wednesday column, we wrote about the security breach at Epsilon.  To bring those of you who have yet to read last week’s article “Privacy on the Internet? Fuhgeddaboutdit!”, here is a brief review.  Epsilon is a marketing company focusing on Internet technologies such as social media and captures information such as email addresses.  Large corporations such as Disney, American Express, Target, Citibank, Chase, TD Ameritrade and hundreds of others are all clients of Epsilon.

In the old days (before last week), most email based attacks were very generic, the email tried to get you to enter specific information or go to an embedded link.  But because the contents could apply to anyone, like a good boy, you ignored it.

Now because of the Epsilon breach, hundreds of thousands of people are susceptible to very targeted email attacks.  As Epsilon knows that you shop at Target or maybe you vacation at one of the Disney properties.  You receive an email from Target describing a great new barbecue grill and the special low pricing.  By clicking the link you are assured to reserve on in your name.  Or perhaps you get an invitation from Disney and they would like to offer you two nights free if you stay for three nights at one of their resorts at Walt Disney World.  All you need to do is click the link and login.  In both of these scenarios, you click the link, enter your information, and game’s on!

If your like many people, at this point you just want to hire a HITman to take care of the genius who let the breach happen in the first place.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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