Posts Tagged ‘Clifton Park computer repair’

Microsoft Windows Mobile Devices – LG Fathom

Wednesday, July 7th, 2010

The second Microsoft Windows Mobile phone I tested was the Fathom by LG.  This is powered by Windows Mobile Professional 6.5.3 and has a slide-out keyboard.

The Fathom lacks Verizon’s V Cast Mobile TV of the HTC Imagio but does have access to Verizon’s VZ Navigator.

The qwerty style slide-out keyboard works well.  One design flaw is the keyboard requires pressing a function key in order to get a period.  This is a major oversight in my opinion.  LG does include a stylus for input, but it is too short to be of much use.

The LG Fathom uses a resistive display , which does not work very well.  When scrolling, programs start to run because the display interprets the users intent incorrectly.  A benefit of a resistive screen is that they do allow for use of a stylus.

The size of the Fathom is pretty good and it has a nice display.  The display size is 3.2″ with a resolution of 800 x 480 pixels.

Call quality was good. We tested the Fathom throughout the Clifton Park area up to Saratoga Springs and down to Latham.  We experienced no dropped calls during the test.

The LG Fathom also has a proximity sensor which locks the screen when the phone is near your face.  Likewise, Bluetooth connections were good in the different vehicles we tested it in.

During the short time of our test, we found battery use to be below what we expected.  But since the battery is removable it is possible to carry a spare.

Overall the poor screen sensitivity made the LG Fathom not a good choice.

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Changing Times

Friday, May 28th, 2010

This morning I had the opportunity to visit with another long term client.   We have been providing IT and computer support to this Upstate New York company for well over ten years and it has been very interesting to be a part of the business as they transformed.

Many changes have taken place from when the business was locally owned to now being part of a large national firm.  General managers have come and gone, some business functions have been moved to corporate headquarters.  Business focus has been massaged and tweaked.

What hasn’t changed is the loyalty and dedication of the staff.  It was wonderful to see that despite the turbulent times we live in, the attitude of many of the people I have known for so many years remains positive and upbeat.

It was a nice start to the day.

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The Value of Longtime Business Relationships

Thursday, May 27th, 2010

Earlier this week I had the opportunity to re-connect with a client whom I haven’t spoken to in several months.

Because we are located in Clifton Park, NY and they are in Syracuse, NY, the majority of the computer and network support we do for them is via our remote systems.

It must be over 15 years ago when I met these people.  They are two brothers who own a large repair facility.  We installed a program called GarageKeeper to help them run their business.

While we have upgraded equipment for them several times, the software hasn’t been changed since 2000.  Many would think they are using an out dated program, but the reliability of the system is incredible. As the Timex commercial use to say, “it takes a licking and keeps on  ticking”.  So it is with the GarageKeeper program.

One of the owners is retired and the owner of daughter has taken her uncle’s place.  They are some of the nicest people you would ever want to meet.

I feel very fortunate that many of the people who I met many years ago, I still serve.

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10 Surefire Signs That You Are Infected With Spyware, Malware, and Viruses

Thursday, April 1st, 2010

Since most malicious programs such as viruses, spyware and malware are designed to hide themselves, detecting their existence is not always easy.

Recently a person who came into our computer repair facility in Clifton Park asked how they could tell they were infected with a virus, so we put this list together.

Here are a few surefire signs that you have been infected:

1 – You start getting swamped with pop-up ads that seem to come from nowhere and constantly interrupt your use of the computer.
2 – Your computer is unstable, sluggish, locks up, or crashes frequently.
3 – Your web browser’s home page changes on its own and you cannot modify the settings. You may also see toolbars on your web browser that you did not set up.
4 – You get a second or third web browser popping up behind your main browser that you didn’t open or request.
5 – Mysterious files suddenly start appearing.
6 – Your CD drawer starts opening and closing by itself.
7 – You get constant runtime errors in Microsoft Outlook or Outlook Express.
8 – You find emails in your “Sent Items” folder that you didn’t send.
9 – Some of your files are moved or deleted or the icons on your desktop or toolbars are blank or missing.
10 – You suddenly see your self appear in a window from your webcam.

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“Stupid Company” Procedures

Monday, March 29th, 2010

Part of my job at HITman Services is researching software at our Clifton Park office.

Over the weekend I was trying out some new BlackBerry apps.  One which I thought was very interesting was Visible Vote.  I signed up for an account and started using the application.

Shortly thereafter I received an email from the company with my user name and password in the email.  I was under the impression that the practice of sending passwords in emails ended years ago, but obviously I was wrong.

When I sign up with companies I am not familiar with or whose security procedures I am unsure of, I use a throw-away password.  Which in this case turned out to be the right thing to do.

I sent the company an email regarding their antiquated security methods, and have yet to hear back.

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Customer Feedback

Sunday, March 28th, 2010

As our company has a very good technical staff, it is rare I that I go on service calls anymore.

Yesterday afternoon I received call with a request to install some new hardware for a friend of mine who also happens to be a customer of our Clifton Park computer repair business.  As I knew they didn’t want to go without their system for the entire weekend, I told them I would come by and take care of it for them..

Everything went well and they were very appreciative of the fast response on a weekend night. The best part for me thought, was hearing them rave about their recent experience with one of our techs.

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Cybercrime On The Rise

Friday, March 26th, 2010

It doesn’t seem that a day goes by where there isn’t some new virus, hacker attack or exploit in the news.

We see a lot of computers come in to our Clifton Park computer repair center, loaded with spyware.  Many times it is from children or guests using the computer to surf the Web.

When the computers come in we strongly recommend that every password the user has get changed.  While this may be quite a bit of work, the ramifications for not doing so are great.  They include impersonation in social media sites, financial ID theft, money transfers and more.

If you find yourself in the position where your computer has been compromised, do not change the passwords from that computer.  Make sure you change them from a computer you know is safe.Preview

For more tips, please download our free security guides at HITmanServices.com.

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Boy Scouts and Computers

Wednesday, March 17th, 2010

Earlier this week, our lead developer and myself gave a talk to one of the local Clifton Park Boy Scout Troops.

The young men were inquisitive and respectful.  We spoke primarily on Internet security and websites.  Most of the troop were knowledgeable and asked insightful questions.  A couple of the dads posed questions which moved the conversation to new areas which was great.

In all it was nice that we were able to share some information with the next generation.

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Don’t Get Locked Out

Sunday, January 31st, 2010

This past week at our Clifton Park NY office a person came in who had changed their password and when they attempted to get back into their computer, found they could no longer access it.

Fortunately we had the techs with the proper tools to help the person, so it just cost them a little time money and definitely unneeded stress.  To help others Eliminate the HI-Tech Frustration in their lives, we have documented the instructions.

Note, you need to be using Microsoft Windows 7 as the operating system to take advantage of this feature.  Windows 7 comes with the ability to create a password reset disk in the event you forget your password, it gets reset and no longer works or for any other reason.

With the password reset disk a major issue and/or cost is averted.  All it takes is a few minutes of your time and following the instructions on this page.

To create a password reset disk in Window 7, follow the steps below.

1)     Have a USB drive or removable memory handy

2)     Click on the Start button

3)     Click on the Control Panel button

4)     Click on the User Accounts button (If you are using Category view, click on User Accounts and Family Safety first)

5)     Insert your memory into the computer

6)     Click the link “Create a password reset disk” in the left navigation bar

7)     Choose the proper drive from the list

8)     Enter your current password

9)     Click Next

10)  Remember to stop the USB or memory service before you remove the memory device