During the recent “snow storm which didn’t happen,” the restaurant where I normally have my business lunches was not open. This could be because of the snow or maybe they no longer serve lunch. As their website does not list hours, I am left in the dark.
Managing a website design company, we strongly suggest businesses list their hours of operation on a website. And hosting the website for the Town of Clifton Park, www.CliftonPark.org, we had several businesses alert us to the fact they would be closed so we could let the public know.
Even if the Clifton Park restaurant did not have the proper amount of staff to serve lunches, they could have turned this into a superb customer relations opportunity. All they needed was one person to show up. That person could have handed out a coupon of some type as the restaurant’s way of saying thank you for choosing us and appologizing for not being able to fulfill their duties.
Competition is fierce these days and people are much more cautious where they spend their money. If Restaurant A doesn’t want the business, there are many more waiting in line for the opportunity.
This article was written by The Boss of HITman Services, a computer, IT and Website development company located in Clifton Park New York; serving the Albany, Troy, Schenectady and Saratoga Counties.