Posts Tagged ‘Clifton Park’

Will Cloud Computing Make Technology Obsolescence Obsolete?

Wednesday, May 4th, 2011

Planned obsolescence has always been around, though maybe not in its current form.  Mostly it was the attempt by companies to persuade us to buy the latest and greatest, but even the government has a hand it getting us to spend money on new items they think we we should have.  But a new dawn is approaching, one which may make technology obsolescence obsolete.

First it was computers.  I can remember reading a computer magazine years ago; it was an article on buying a computer that would still be high tech two years from when the article was written.  That computer was a 386; if you don’t know what a 386 is, it’s the equivalent of a Model T Ford!  Needless to say the article was way off as the 486 very quickly became the processor of choice for that era.

A couple of decades later, it was PDA’s and cell phones. I had one of the original PDA’s, an HP OmniGo.  The OmniGo was way ahead of its time; as the personal organizer could be used in both portrait and landscape mode, had a built-in QWERTY keyboard, and handwriting recognition software technology called Graffiti.  I recall sitting at the desk in my home office thinking the ultimate device would be a cell phone with the capabilities of the OmniGo, as I would only have to carry one device.  Years later these devices started appearing on the market.

Now every few months new smartphones are being advertised with features which only science fiction writers and futurists could have imagined.  How many would have thought that you could be sitting at an outdoor cafe in a beautiful location, look into a device 2.5″ x 4.5″ and visually connect with someone on the other side of the country?  Or that these small devices coupled with other technologies could help topple a regime?  Yet the people on Madison Avenue and other advertisers along with manufacturers want us to believe that the device we have isn’t good enough any more.

Big screen TV’s were the next big thing.  I recall shopping for my first “big screen” TV; it was a “32″, which tells you how many years ago that was!  The set lasted for quite a while and then the next generation of HDTV’s started coming along.  At the time there were rear projection units, plasma which was quite expensive and the very first LCD was on the market.  My budget dictated a nice 42″ rear projection and I remember looking at the LCD and thinking this would be my next HDTV.  Now, LCD is being supplanted by LED LCD and 3D.   And then in an effort of one-upmanship, you thought you finally beat technology obsolescence; you bought a brand new 55″ LCD with local dimming and 3D.  Soon afterword you discovered that now you could have HDTV apps.  Who knows,  next we could become an integral part of the movie!

But now we may be at the dawn of a new era which may make device obsolescence, obsolete.  The technological change and major transformational shift I am referring to is cloud computing.  While cloud computing has been around in some form for quite a while, it is about to make a sea change in the way we view and use technology.

With cloud computing, technology is no longer device-centric, the information available at our finger tips will no longer depend on buying the latest piece of hardware, whether that is a phone, computer, TV, or refrigerator.  The World Wide Web will be available on any device (providing governments don’t screw it up by getting involved).

But with manufacturers needing to produce more products to remain relevant, will they find a way to make the obsolescence of technology obsolescence, obsolete?

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Working the Computer Repair Frontline

Sunday, February 20th, 2011

As one of our IT tech’s was unable to work yesterday in our Clifton Park computer repair office, I had the opportunity to work directly with many of our walk-in customers.  Normally I only see the numbers and computers in the repair area and get to only briefly say hello or thank you to our customers.

It was wonderful talking with so many of our residential customers.  While I typically don’t work on residential desktops, I did for several of our customers as it allowed them to use their computers without experiencing any downtime.  And being one of the owners, I provided their computer service free of charge.

Sometimes it’s good to get back into the trenches for a little while.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Avoiding a Critical Incident

Friday, November 12th, 2010

Last week we received two alerts from systems which we monitor, both were servers.  Had the issues not been caught it could have brought down both systems, one almost immediately, costing thousands of dollars in lost time.  Both systems were miles away from our office in Clifton Park, NY.

We monitor many network servers, computers, and notebooks for a myriad of potential issues and bottlenecks.  Often times, the alert may relate to something which we need to resolve, but is not an immediate threat.  Some of the items we keep watch over include; processes, CPU and memory load.  We check the event logs for unusual or suspicious activity.  Basically we keep a watchful eye over all the systems under our supervision.

Because of this, the alerts were simply that.  We were able log in remotely to the networks and resolve the situation before it became a major issue.  At both sites, there were no user interruptions and if it wasn’t for the fact that we contacted our clients afterword to inform them of that we took action, it was just another business day as usual.

As all of us depend so heavily on technology, it is important to have someone looking out for your best interest and the health and safety of your network infrastructure. We can be that someone ;-)

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So, You Think Your iPhone Connection is Secure!

Friday, August 20th, 2010

Recently, a researcher demonstrated how he could impersonate a GSM cell tower at the Def Con Convention in Las Vegas.  Chris Paget, a security professional created a device which impersonates GSM cell phone towers for about $1,500.00.  Note: cell phone snooping is illegal and Chris took many precautions not to break the law.

The device impersonates AT&T cell phone towers, making Android and iPhones think they are connecting to a legitimate phone tower.  The system can be configured enabling the call to be listened to.  The device could also be configured to intercept calls.

As Verizon Wireless and Sprint use CDMA technology, their systems would not be affected by this vulnerability.  While the hack will not work with 3G, it is possible to knock the 3G offline and then the hacking device would take over.  The cost to build the equipment to knock 3G offline would be less than $1,000.00.

Even if a phone has the voice mode set for encryption, the hacking device could just turn it off.  And depending on the phone, there may be no notice that encryption has been disabled.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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Does Google Ever Fail?

Wednesday, August 18th, 2010

The short answer is yes; and most recently earlier this month.  The software:  Google Wave.  If you haven’t heard about it don’t feel too badly as it never created the buzz Google was looking for.

About a year ago, Google came out with a product called Google Wave. It was touted as a real-time collaboration and communication system. Google Wave comprised all forms of Web 2.0 including; instant messaging, wikis, social media, chat, email, and more.

The issue is that Google Wave just hasn’t taken off. People have not taken to it the way they have with Facebook.  Google will continue to provide the service until the end of the year. While Wave may be down for the count, there’s always another match not too far in the distance, and I can’t imagine Google giving up.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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Customer Service (or Lack Thereof)

Thursday, July 29th, 2010

In May we had decided to try a new software program and contracted with a well know, and well established company as we thought it would be quicker to deploy than take time from client projects to update the system we were currently using.

Within a week of making the decision and attempting to work with the company, it became apparent that this would not be a good fit as it took quite a while to get questions answered.  And we were just at the beginning of the implementation phase.  So I contacted the company to let them know we would not be proceeding.

I had put their system out of my mind until yesterday.  That is when we received a call from the company regarding us terminating the relationship.  This morning I returned the call and spoke with one of their representatives.  She asked why we decided not to continue with the software.  I said this is a perfect example of why we stopped; we canceled in May and it is now almost August and we are just receiving a call asking us why.

I then stated if we were in a situation where a client no longer wished to do business with us we would be on the phone with them in the afternoon, or tomorrow at the latest.

Exceptional customer service needs to be a core believe from the top down and permeate throughout the organization.  Everyone who comes into contact with clients or customers needs to be empowered to do whatever is necessary to make sure that clients and customers are completely satisfied.

This latest interaction with such a large company provides our computer networking and repair; and website development companies, with a good example of what not to emulate.  We can always learn.

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Insidious Spam Designed to Look Real

Friday, July 9th, 2010

Earlier today a client from Clifton Park called in concerning an email message they did not send.  When we connected with their desktop we discovered a new spam message disguised to look legitimate.

The email comes from Mail Delivery and shows Subsystem Delivery Status Notification (Failure)

The email contains an attachment which holds the payload.  The attachment is called Forwarded Message.html

The body of the email message is as follows, (we substituted the email address):

Note: Forwarded message is attached.

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

Delivery to the following recipient has been delayed:

name@domain.com

Message will be retried for 2 more day(s)

If you get a message like this, delete it.

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Microsoft Windows Mobile Devices – LG Fathom

Wednesday, July 7th, 2010

The second Microsoft Windows Mobile phone I tested was the Fathom by LG.  This is powered by Windows Mobile Professional 6.5.3 and has a slide-out keyboard.

The Fathom lacks Verizon’s V Cast Mobile TV of the HTC Imagio but does have access to Verizon’s VZ Navigator.

The qwerty style slide-out keyboard works well.  One design flaw is the keyboard requires pressing a function key in order to get a period.  This is a major oversight in my opinion.  LG does include a stylus for input, but it is too short to be of much use.

The LG Fathom uses a resistive display , which does not work very well.  When scrolling, programs start to run because the display interprets the users intent incorrectly.  A benefit of a resistive screen is that they do allow for use of a stylus.

The size of the Fathom is pretty good and it has a nice display.  The display size is 3.2″ with a resolution of 800 x 480 pixels.

Call quality was good. We tested the Fathom throughout the Clifton Park area up to Saratoga Springs and down to Latham.  We experienced no dropped calls during the test.

The LG Fathom also has a proximity sensor which locks the screen when the phone is near your face.  Likewise, Bluetooth connections were good in the different vehicles we tested it in.

During the short time of our test, we found battery use to be below what we expected.  But since the battery is removable it is possible to carry a spare.

Overall the poor screen sensitivity made the LG Fathom not a good choice.

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How Much is Your Time Really Worth?

Monday, June 14th, 2010

Recently I had a conversation with an executive from Clifton Park, NY. She was relating her frustrations about how there were so many obligations vying for her time. She then went on to say how much time she was spending on email.

This business owner spends a substantial amount of time out of the office and communication with her staff is vitally important.

After listening for a while I suggested a solution  which would save her about 30 minutes per day.  I informed her the change would be seamless and would not require any additional technical time per month.

At first she didn’t want to increase her monthly costs and was reluctant to make the move.  When she realized it amounted to only a few dollars per day, she decided to go ahead.

I spoke with her recently and she is very happy with her decision.  While it hasn’t eliminated all her frustrations, it has dramatically reduced them.

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Observations From A Town Hall Roundtable

Thursday, June 3rd, 2010

Last night I attended a government round table with several leaders of the Clifton Park and Saratoga area, including community and government representatives.  At the beginning people were asked to state who they were, who they represented, and a little about their organization.

Two of the gentlemen were from regional business associations, and I found their take very interesting.  The first person said they represented a certain geographic area, how big they were and what services they provided to their members.  The second gentleman also spoke about their size and coverage, but then made a change.  He talked about a situation where one of his members had some goods held up a a port of entry (which is nowhere near our area).  He then went on to say that within a day, the goods were release.  My take-a-way from this is one person told what they can do, while the other told what they did.  Bottom line, actions speak louder than words.

I am pretty annoyed that the new health care legislation includes the requirement that all business transactions exceeding $600.0o in a year require the business receive a 1099.  This is a burdensome and very costly undertaking for small businesses.  When I brought this to the attention of our representative, he said he was aware it was in the bill, didn’t know how it got there and was working on getting it repealed, but was not sure if he would be successful.  My comment was it is easier to get poor legislation removed before signing than after.  I guess not so common sense.

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