Posts Tagged ‘computer repair’

Working the Computer Repair Frontline

Sunday, February 20th, 2011

As one of our IT tech’s was unable to work yesterday in our Clifton Park computer repair office, I had the opportunity to work directly with many of our walk-in customers.  Normally I only see the numbers and computers in the repair area and get to only briefly say hello or thank you to our customers.

It was wonderful talking with so many of our residential customers.  While I typically don’t work on residential desktops, I did for several of our customers as it allowed them to use their computers without experiencing any downtime.  And being one of the owners, I provided their computer service free of charge.

Sometimes it’s good to get back into the trenches for a little while.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

Enhanced by Zemanta

Technology Frustration 101

Thursday, December 23rd, 2010

This past weekend I was in a conversation with a business owner who was describing her frustration with a new web enabled cell phone.  As technology has increased so rapidly, today’s smartphones exceed the technical capabilities of computers which were state of the art not too long ago.

The goal was to transfer contacts from one cell phone to another.  The business owner called the provider of the cell phone service and was on with their technical support for over three hours.  At that point she decided to bring the phone to the store for them to transfer the data.  While her experience at the local store wasn’t frustration free, it didn’t take a lot of time.

As we are in a constant state of searching for and reviewing a range of hardware, software and other items in the technology realm, this week I tested a new software service.  Part of our procedure is to try out the company’s technical support staff.  So last night I placed a call.  A person from India answered and the connection was not strong.  I thanked the person and went on my way, making a note that this is not a company I would do business with.

How may people get frustrated with technology and waste hours of their lives on the phone with technical support?  While some people don’t like spending money, it is a resource which can be replenished; time cannot!  And while I can’t speak for others, I don’t need to add to my stress level when it can be avoided by simply spending a few more dollars.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

Enhanced by Zemanta

A Christmas Treat for Great Computer Support

Friday, December 10th, 2010

On a recent computer service call, one of our home PC clients was so happy with the support he received, that he offered one of our techs a cup of hot chocolate.

While the hot chocolate was initially refused, during the time it took to get the computer hooked up, a hot cup was handed to the tech.  Our client then began to show him all of the villages he had setup in his home.  He was obviously very excited about Christmas and told stories of the different neighborhoods and streets.

It is wonderful to be able to help people by fixing their computers and see how appreciative they are.  Truly rewarding.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

Enhanced by Zemanta

Incoming search terms:

  • Computer Support leave a comment