Communication is key for success in almost everything, especially in relationships and business is all about relationships. If you don’t believe that, for the next year stop communicating with your customers! It would be highly doubtful you would still be in business when the year is out.
Business communication and cell phones can be the best of friends or worst of enemies. Cell phones are great because they provide the ability to keep in touch with clients and customers from where every you may be. Cell phones are horrible because if you give the number out to everyone and answer every call that comes in, you are not able to give the person the attention they deserve.
Being able to control the time and space of handling phone calls is key to having a successful outcome. What is your plan for taking calls? Do you even have one? Do you answer the phone every time it rings? Perhaps it is better if you let most of the calls go to voice mail? This would give you the opportunity to gather the information and respond properly.
Do you give the number out to everyone or just a select few? Do you have a system in place for customers to send a text or email to your phone without having to disclose your phone number?
We developed a Web based system in place which allows customers to contact us 24/7. This type of solution provides the best of both worlds by making sure clients can contact us when needed and gives us the time to properly prepare to help them resolve their issue.
This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.