Posts Tagged ‘Dataviz’

Dataviz RoadSync Superb – DataViz Support MIA

Wednesday, February 9th, 2011

A while back I wrote about how I used the DataViz RoadSync to synchronize email, contacts, calendar entries and tasks from our hosted Microsoft Exchange server to my Android smartphone.

It was a big improvement over Touchdown and I suggested to some of my technicians that they may want to use RoadSync and one of the guys installed the trial version a couple of weeks ago.  As it is expiring today, he attempted to purchase a full copy of RoadSync, but received a message indicating RoadSync is not compatible with his phone.

Talk about a glitch!  He was running the trial version for two weeks, we share the same model phone, the Samsung Fascinate from the same carrier, Verizon Wireless and it is not compatible?

As Dataviz no longer accepts phone calls, I had to use their email form.  Talk about horrible support and customer service!  When I went to submit the information, their site crashed.

What is it about some software companies that they are afraid to talk to their customers?  Part of our purchasing policy is to make sure any company we do business with has people we can talk with in the event of an issue.  In the case of Dataviz, they did have a phone number but changed their policy and no longer have their phone answered by a person.  Now unless you know a person’s name who works there, there is no getting through.

When I attempted to contact them via the RoadSync installed on my Fascinate, the program froze.  So as of now, this is no longer on our list of recommended software.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Microsoft Exchange on Android Smartphones

Friday, January 21st, 2011

As a Microsoft Exchange hosting provider we are constantly looking for the best system to access our calendars, contacts and email on Android smartphones.

Having multiple Android devices we are in the fortunate position to try and use a variety of software programs.  The built-in email app offers basic functionality but lacks the ability to transfer tasks.

We have been using Touch Down software for quite a while to connect to our Exchange Server.  Touch Down offers many settings for customization.  We were finding that ActiveSync was not working properly between Exchange and Android.  Additionally when we ran side by side tests using Samsung Fascinates, there was a significant performance hit on the phone running Touch Down.  Touch Down also created a second set of contacts which could get confusing.

Next up was RoadSync  by Dataviz.  Using RoadSync we have not seen a performance lag.  To-date there have been no synchronization issues discovered.  One feature lost using RoadSync is the ability to categorize tasks and calendar entries.  Also some functions such as the privacy setting requires an additional step to engage.

At the current time RoadSync appears to be the best solution for connecting Android smartphones with a Microsoft Exchange Server.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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