Posts Tagged ‘HITman Services’

Big vs. Small Business; and How It Relates to Customer Service?

Thursday, December 8th, 2011

Over the weekend I had a customer service experience which really highlighted the difference between big and small businesses.

For several weeks now I have been dealing with my Time Warner DVR not recording series such as the O’Reilly Factor, while it did successfully record shows such as Cavuto.  Everything was set properly and there seemed to be no reason why certain shows were recording properly and others not.

On Saturday, I finally had a few minutes to work on it and placed a call to Time Warner.  After  14 + minutes of being on hold I was connected with someone from technical support.  After explaining the issue, I was informed that an update caused the issue and was given instructions on how to resolve the problem.  The “solution” did not work and at the moment I still need to manually set my recordings.

At 9:48 on Saturday morning, my company received a service request from a person requiring technical support.  Their computer was having an issue with the hard drive and requested computer support ASAP.

While our office hours are Monday through Friday from 8:30 am to 5:30 pm, and they were not a client, they received a phone call back within 10 minutes.

Big business may barrage us with messages about how they value our business, but the bottom line is more small businesses really care about providing the best service possible.  It is the small business that typically jumps through hoops to help their customers.

We are currently offering a free Data Disaster Audit and Review to businesses in the Clifton Park, Albany and Saratoga area who would like some options to help Eliminate HI-Tech Frustrations.  If you’d like some free tips, give us a call or fill out our online form at www.HITmanSafe.com.

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Protecting Children When Using The Internet

Friday, November 4th, 2011

Early mornings at our Clifton Park IT office, usually is a good time to get a lot of work done as it is quiet.  A recent morning I took a phone call from a woman who had some security questions about locking down the family computer to protect her children when using the Internet.

It was a great call because this woman was more knowledgeable than most on methods to help keep her children safe.  Her question was about password protecting the BIOS on her computer.  This is a very good method to locking down a computer to limit access.   I explained the additional steps she would need to take and that the safest place for a family computer was in the kitchen or family room as it can be easily observed by everyone.

Child predators are lurking everywhere on the Internet and children do not understand the realities of what can and often does happen to unsuspecting children.  Law enforcement does a good job of helping to keep the predators at bay, but the ultimate responsibility resides with parents.  It was wonderful to be able to offer advice to someone in the community who understood the implications of unfettered access to the Internet.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

The Problem With Technology

Tuesday, August 17th, 2010

Recently we had a client come into our computer and IT repair facility in Clifton Park.  He was having an issue with his BlackBerry from Sprint/Nextel.  The problem was centered on connecting to his Microsoft Exchange Server.

We followed our advanced diagnostic procedures for this type of issue.  When this didn’t lead to a solution, we had to contact the vendors of the product.  When all was told, we spoke with six people from three different companies.  With the exception of one person, the others weren’t even able to grasp an understanding of what the issue was.

Fortunately for our client, he didn’t have to deal with the frustration as our motto is “Eliminating HI-Tech Frustration” and we took the brunt of it.  These days there are so many variable and so many products from different vendors involved, determining exactly where the issue originates is no longer as simple as 1, 2, 3.

The problem with technology is too many large companies cut corners by providing inadequate technical support staff to properly resolve their customer’s issues.  One of our advantages is with the example of the person who brought in their BlackBerry: we are all power users and run a variety of smartphones with different operating systems such as: BlackBerry, Palm WebOS, Android and Windows Mobile.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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3 More Things Don Corleone Could Learn From The Boss at HITman Services About Google Search

Thursday, April 22nd, 2010

1)      Don Corleone wants to find out how the 1,000,000 shares of the Olive Garden are doing, so he types in DRI in the Google address bar.

2)      While watching Fox News, The Don heard the word meretricious and wanted to know what it meant.  He typed in define: meretricious in the Google search bar to get the definition.

3)      As the Godfather’s staff is tied up and he needs some additional support he types in “hitman service ~professional” in the Google search bar.  The ~ (tilde) instructs Google to look for words which are similar to professional.

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3 Things Don Corleone Could Learn From The Boss at HITman Services About Google Search

Wednesday, April 14th, 2010

1)     Don Corleone receives a call on his cell phone (his mobile phone, not the phone in his cell) and he wants to check out who called.  In the Google search bar he could type phonebook:714-867-5309 because that is the number of the person who called him. (Note this only works for residences and published numbers.)

2)    Don Corleone now decides he needs more information about where this person lives, so he types in the area code 714 into the Google search bar.

3)    Later in the day Don Corleone needs to calculate the vig (interest payment on a loan).  In the Google search bar he types in 253500 which is the amount of the loan, the * and .08 which is the weekly interest rate.

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“Stupid Company” Procedures

Monday, March 29th, 2010

Part of my job at HITman Services is researching software at our Clifton Park office.

Over the weekend I was trying out some new BlackBerry apps.  One which I thought was very interesting was Visible Vote.  I signed up for an account and started using the application.

Shortly thereafter I received an email from the company with my user name and password in the email.  I was under the impression that the practice of sending passwords in emails ended years ago, but obviously I was wrong.

When I sign up with companies I am not familiar with or whose security procedures I am unsure of, I use a throw-away password.  Which in this case turned out to be the right thing to do.

I sent the company an email regarding their antiquated security methods, and have yet to hear back.

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