Posts Tagged ‘iPhone’

Data Loss and Your Risk

Friday, December 23rd, 2011

It seems as though not a week goes by that there is not some news regarding a major system breach.  The government in it’s infinite wisdom, has created new regulations which could put a small business out of business in the event they have a security problem.  The interesting part about this, is many of the most severe computer break-ins happen in the government!

Smartphones are increasingly being used in business.  People who would not have given a second look to these years ago, have now joined the bandwagon. And now that they have a smartphone, they naturally need to have access to their company information.  They regularly send documents and spreadsheets from the office to their mobile devices.  While email is far from secure, the main concern when information is received on the smartphone, is its portability is also a very weak link.

Most never realize the implications they and their company will face if their they are the cause of personally identifiable information getting out.  How many people set pass codes on their devices?  How many encrypt their data?

I was talking with a client a few months ago and she mentioned that she has lost her mobile device in the past.  Several years ago I was in a conversation with a person who served on a board with me, and he said a person he  knew lost a laptop with medical information on it.  He also said there was no protection on the notebook.

If you carry a mobile device it is your obligation to make sure it is secure.  If someone got their hands on it, at that point it becomes very easy for them to create a social engineering attack on you and those whose information is on your device.  If the identity theft is against you, you’re the one who is going to be spending countless hours on correcting the situation.  If the identity theft is against someone else and you are listed as the cause, you could be facing thousands and thousands of dollars in fines.

We are currently offering a free Data Disaster Audit and Review to businesses in the Clifton Park, Albany and Saratoga area.  If you’d like some free tips, give us a call or fill out our online form at www.HITmanSafe.com.

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Apple Files to Trademark Appstore

Wednesday, May 18th, 2011

Can anyone image Zappos trying to trademark “shoe store”, or Amazon.com attempting to control the name “book store”?  As ludicrous as this sounds, this is exactly what Apple is trying to do with the name appstore; as Apple recently filed a lawsuit against Amazon because Amazon launched their own appstore.

On the surface this just doesn’t make any sense.  You have two behemoths battling it out.  What could Apple possibly expect to gain from suing Amazon?  Publicity?

Certainly Amazon has the resources to combat such a outrageous attempt by Apple to stifle innovation.  That thought led me to think that perhaps it wasn’t really Amazon which Apple was targeting, but up and coming start-ups which may gain a foot-hold in the market.  New business enterprises don’t have the resources to fight a company the size of Apple, so if Apple puts the fear of attorneys and lawsuits into them, maybe they won’t even attempt to start a new business.

Why would a company such as Apple, which pushes the technology envelope want to muzzle innovation?  Have they lost sight of how they started?  It will be interesting to see how this all plays out.

Interesting what happens to companies when they get so large.  Not that I am advocating by any stretch that limits be placed on business growth, just they remember how they got to be big in the first place.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Will Cloud Computing Make Technology Obsolescence Obsolete?

Wednesday, May 4th, 2011

Planned obsolescence has always been around, though maybe not in its current form.  Mostly it was the attempt by companies to persuade us to buy the latest and greatest, but even the government has a hand it getting us to spend money on new items they think we we should have.  But a new dawn is approaching, one which may make technology obsolescence obsolete.

First it was computers.  I can remember reading a computer magazine years ago; it was an article on buying a computer that would still be high tech two years from when the article was written.  That computer was a 386; if you don’t know what a 386 is, it’s the equivalent of a Model T Ford!  Needless to say the article was way off as the 486 very quickly became the processor of choice for that era.

A couple of decades later, it was PDA’s and cell phones. I had one of the original PDA’s, an HP OmniGo.  The OmniGo was way ahead of its time; as the personal organizer could be used in both portrait and landscape mode, had a built-in QWERTY keyboard, and handwriting recognition software technology called Graffiti.  I recall sitting at the desk in my home office thinking the ultimate device would be a cell phone with the capabilities of the OmniGo, as I would only have to carry one device.  Years later these devices started appearing on the market.

Now every few months new smartphones are being advertised with features which only science fiction writers and futurists could have imagined.  How many would have thought that you could be sitting at an outdoor cafe in a beautiful location, look into a device 2.5″ x 4.5″ and visually connect with someone on the other side of the country?  Or that these small devices coupled with other technologies could help topple a regime?  Yet the people on Madison Avenue and other advertisers along with manufacturers want us to believe that the device we have isn’t good enough any more.

Big screen TV’s were the next big thing.  I recall shopping for my first “big screen” TV; it was a “32″, which tells you how many years ago that was!  The set lasted for quite a while and then the next generation of HDTV’s started coming along.  At the time there were rear projection units, plasma which was quite expensive and the very first LCD was on the market.  My budget dictated a nice 42″ rear projection and I remember looking at the LCD and thinking this would be my next HDTV.  Now, LCD is being supplanted by LED LCD and 3D.   And then in an effort of one-upmanship, you thought you finally beat technology obsolescence; you bought a brand new 55″ LCD with local dimming and 3D.  Soon afterword you discovered that now you could have HDTV apps.  Who knows,  next we could become an integral part of the movie!

But now we may be at the dawn of a new era which may make device obsolescence, obsolete.  The technological change and major transformational shift I am referring to is cloud computing.  While cloud computing has been around in some form for quite a while, it is about to make a sea change in the way we view and use technology.

With cloud computing, technology is no longer device-centric, the information available at our finger tips will no longer depend on buying the latest piece of hardware, whether that is a phone, computer, TV, or refrigerator.  The World Wide Web will be available on any device (providing governments don’t screw it up by getting involved).

But with manufacturers needing to produce more products to remain relevant, will they find a way to make the obsolescence of technology obsolescence, obsolete?

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Is Walt Disney World’s Alien Coming to Life?

Wednesday, April 27th, 2011

Many years ago I took my family on our first visit to Walt Disney World in Orlando, FL.  The this was at the infancy of the Internet and Microsoft Windows 3.1 was still on the scene.

I remember standing in line with my family at the Alien Adventure in the Magic Kingdom.  I asked one of the attendants if the ride was appropriate for children.  Her response was the ride didn’t move; I was curious as the ride had a reputation as being very thrilling.

Despite being there early in the morning, the line was fairly long.  Once inside we were treated to the pre-show entertainment, which was a video playing on the ceiling mounted monitors.  The video was describing a new transportation machine developed by a large world-wide corporation, and we were going to be part of the experiment.

At the time I was thinking about the global corporation and how such an entity could alter life, for good or bad.  While there were many corporations which spanned the globe back then, I don’t think they had the impact that the new generation of corporations have.  Sure they produced goods and were involved with the military, but they just didn’t have the impact to the general citizenry that the new breed of world-wide corporations have today.

Consider for a moment some of the very large businesses we have which are an integral part of the lives of so many: Microsoft, Google, Amazon, Apple, Sony, Verizon, and the list goes on.  While being large is not necessarily a bad thing, having tentacles which are so intertwined into our lives in so many ways, I believe is.

These large corporations have so many resources, they can influence our politicians and alter our lives in ways we may not initially (or ever) be aware of.  Certainly there may be government oversight committees or Congressional hearings on the most highly publicized events, but how many issues go unreported, especially by the old main-stream media?

Just in this past week it was discovered that Apple had been tracking and storing every place an iPhone owner went if they had their iPhone with them.  And if you are an Apple iPhone user, who doesn’t bring it along everywhere they go?  In its default state,  the information was unencrypted with an unencrypted copy stored on the user’s PC or Mac.  As of this moment, Apple has not released a statement why they were tracking people and how or why the information was going  to be used.

Next we have Sony and a breach of their PlayStation Network which has far reaching implications.  Sony’s PlayStation Network was hacked leaving users of the Qriocity streaming service very susceptible to identity theft.  Through the breach, the hacker stole user’s private information including: their name and home address, the password to their account, their email addresses, and their date of birth.  While I can’t speak for others, but if I was a subscriber to Qriocity, I would be angered over the issue.

It’s not just Sony though.  Many of the extremely large companies have been hacked; Microsoft and Google included.  Small companies have also had their systems breached, but they typically don’t have the amount of information exposure the large companies do.

Let’s not put all the blame on these world-wide behemoth’s though; part of the responsibility resides with us.  Who has more at stake for our physical and financial well being then ourselves?  Certainly not large corporations.  The government?  No.  It is us.  Just because we are asked for our date of birth, doesn’t mean we need to give it to everyone under the sun.  Granted there are businesses who’s sole purpose is to gather information about us and our buying habits and once the information is out there, it is almost impossible to get back.

Going back to the headline of this blog, “Is Walt Disney World’s Alien Coming to Life?”; Alien may not be, but the world-wide corporations which created it certainly is.  Oh, and by the way, my daughter was the one selected by the Alien!

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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The Problem With Hitching Your Wagon to One Company

Monday, February 21st, 2011

On Friday, twitter turned off access from software created by UberMedia.  The programs include UberTwitter for BlackBerry, twidroyd for Android, and the iPhone/iPad client UberCurrent.  It appears twitter is considering buying TweetDeck, a competitor to UberMedia’s software.

So users of UberTwitter, twidroyd and UberCurrent needed to use another program for their mobile needs.  While mobile twitter users may not be happy, it really doesn’t have a major impact on them.  UberMedia however has a big problem as  their primary software and source of income is on hold.

The same thing could happen to companies who’s products are designed for Facebook.  While the upside is a built-in user base, a company is dependent on the policies of their host.  Kind of like the pilot fish and the shark!

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Dataviz RoadSync Superb – DataViz Support MIA

Wednesday, February 9th, 2011

A while back I wrote about how I used the DataViz RoadSync to synchronize email, contacts, calendar entries and tasks from our hosted Microsoft Exchange server to my Android smartphone.

It was a big improvement over Touchdown and I suggested to some of my technicians that they may want to use RoadSync and one of the guys installed the trial version a couple of weeks ago.  As it is expiring today, he attempted to purchase a full copy of RoadSync, but received a message indicating RoadSync is not compatible with his phone.

Talk about a glitch!  He was running the trial version for two weeks, we share the same model phone, the Samsung Fascinate from the same carrier, Verizon Wireless and it is not compatible?

As Dataviz no longer accepts phone calls, I had to use their email form.  Talk about horrible support and customer service!  When I went to submit the information, their site crashed.

What is it about some software companies that they are afraid to talk to their customers?  Part of our purchasing policy is to make sure any company we do business with has people we can talk with in the event of an issue.  In the case of Dataviz, they did have a phone number but changed their policy and no longer have their phone answered by a person.  Now unless you know a person’s name who works there, there is no getting through.

When I attempted to contact them via the RoadSync installed on my Fascinate, the program froze.  So as of now, this is no longer on our list of recommended software.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Sent from my iPhone

Thursday, January 13th, 2011

It is amazing how many highly educated; professionals continue to use the standard email signature on their smartphones.  Whether that is: sent from my iPhone, sent from my iPad, sent from my BlackBerry, sent from Windows Mobile or sent from my Android.

While I’m sure that it makes Apple, Google and RIM very happy that their products are being promoted for free; what is the benefit of letting people you do business with know you are using an iPhone, Android or BlackBerry?

Many organizations require some disclaimer on each email, yet fail to enforce the same requirement for mobile users.  Considering that a majority of business professionals use smartphones to transact business, this is perplexing.

Each device has a signature setting which allows users to customize the signature line.  The information can be either typed or pasted in.  Depending on the device, it may be possible to use a web interface to enter the proper signature line.

If you don’t know where the setting is, and would like to use a custom signature, give us a call and we will help.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Technology Frustration 101

Thursday, December 23rd, 2010

This past weekend I was in a conversation with a business owner who was describing her frustration with a new web enabled cell phone.  As technology has increased so rapidly, today’s smartphones exceed the technical capabilities of computers which were state of the art not too long ago.

The goal was to transfer contacts from one cell phone to another.  The business owner called the provider of the cell phone service and was on with their technical support for over three hours.  At that point she decided to bring the phone to the store for them to transfer the data.  While her experience at the local store wasn’t frustration free, it didn’t take a lot of time.

As we are in a constant state of searching for and reviewing a range of hardware, software and other items in the technology realm, this week I tested a new software service.  Part of our procedure is to try out the company’s technical support staff.  So last night I placed a call.  A person from India answered and the connection was not strong.  I thanked the person and went on my way, making a note that this is not a company I would do business with.

How may people get frustrated with technology and waste hours of their lives on the phone with technical support?  While some people don’t like spending money, it is a resource which can be replenished; time cannot!  And while I can’t speak for others, I don’t need to add to my stress level when it can be avoided by simply spending a few more dollars.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Who Is Logged In Remotely to Your Computer?

Thursday, December 2nd, 2010

We meet all types of people in our business, as do many other people.  Recently we had an odd issue with a person who thought we were logged into his computer remotely.

Several weeks ago we preformed a network audit for a professional business in Albany.  Part of the process included installing software which would track what the system was doing over several days.  When the audit was complete, the remote access was removed.

Last week I met with the gentleman over breakfast to review the network audit and pointed out some items he should look into.  Two days later I received a message from him asking why we were on his system.

Even though I was on vacation, I made sure I looked into this as we take our work very seriously.  Several attempts were made to contact the business, but the answering system was all we were able to get through to.

When I was able to speak with the gentleman he was pleasant but went into a long speech about us accessing his system.  Finally I had to interrupt as everything being stated was incorrect.  I asked if he would look at his email, as I sent him a copy of our access log (with portions of names redacted).  He then stated that he had better find out who was accessing his system.

This article was written by The Boss of HITman Services, a computer and IT services company located in the Capital District of New York.

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Breach Found in Android Password Security App

Wednesday, October 27th, 2010

One of the area which I believe Android phones are lacking is in security, especially when compared against BlackBerry devices.

A few weeks ago I began researching options to enhance the security of my Samsung Fascinate Galaxy S phone.  Several articles from well know and established magazines and Internet sites all had on their list a specific application, which I purchased and have been using for about ten days.

Yesterday I discovered a way to get around the security.  Last night I thought I found another way to bypass the security and tested my theory this morning, and it was another security flaw.

I wrote the company last night and will wait a week to see if the company responds before releasing their name.

A major point to be taken from this is many magazines and review sites do perfunctory evaluations.  In order to do a proper assessment, time must be spent.  Not an hour or two, but a substantial amount over an extended period.  It is the only way to do justice to the people who value their opinions.

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