A while back I wrote about how I used the DataViz RoadSync to synchronize email, contacts, calendar entries and tasks from our hosted Microsoft Exchange server to my Android smartphone.

It was a big improvement over Touchdown and I suggested to some of my technicians that they may want to use RoadSync and one of the guys installed the trial version a couple of weeks ago.  As it is expiring today, he attempted to purchase a full copy of RoadSync, but received a message indicating RoadSync is not compatible with his phone.

Talk about a glitch!  He was running the trial version for two weeks, we share the same model phone, the Samsung Fascinate from the same carrier, Verizon Wireless and it is not compatible?

As Dataviz no longer accepts phone calls, I had to use their email form.  Talk about horrible support and customer service!  When I went to submit the information, their site crashed.

What is it about some software companies that they are afraid to talk to their customers?  Part of our purchasing policy is to make sure any company we do business with has people we can talk with in the event of an issue.  In the case of Dataviz, they did have a phone number but changed their policy and no longer have their phone answered by a person.  Now unless you know a person’s name who works there, there is no getting through.

When I attempted to contact them via the RoadSync installed on my Fascinate, the program froze.  So as of now, this is no longer on our list of recommended software.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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