Posts Tagged ‘Personal computer’

Macs Don’t Get Malware and Other Fairytales

Wednesday, June 15th, 2011

Being in the computer business, we get to meet and talk with a lot of people and see quite a few computers each week.  While we primarily work with PCs, we do get Macs in.

Periodically when people come in to our Clifton Park office, they mention that some person or another suggest they get a Mac.  When asked why, they say that so-and-so told them how Macs don’t get viruses and how easy they are to use.

First for the ease of use issue; while I don’t drink the Microsoft Kool-Aid, Windows 7 is a very easy system to use.  I know many seniors who have been using Windows XP Home and Windows XP Professional versions and they seem to have absolutely no problems with it.

As for the “fact” that Mac’s are immune to malware, well if they believe that, then they must believe (like many politicians) that money grows on trees. Money doesn’t; and Mac’s are susceptible to malware problems.

Last month, users of Apple’s Mac OS were subjected to a malware attack similar to what PC users have experienced in the past.  While Apple was slow to respond with help, they finally did come up with a fix.  Within a very short time the malware writers were able to work around it.

The reason PCs seem to be in the news more when it comes to attack  and vulnerabilities is because there are simply more of them.  More PCs mean more people using them and a larger potential payoff.

Mac OS and Linux based computers have more vulnerabilities, but there aren’t enough users (at the moment) to make it worthwhile for hackers to spend much time on.

The fact of the matter is just being on the Internet makes one susceptible to attack.  It doesn’t matter what OS you are running or what anti-virus or firewall you have installed.  Just as a motivated burglar can break into any building given the proper motivation and resources; so can a hacker break into any system.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Who Is Logged In Remotely to Your Computer?

Thursday, December 2nd, 2010

We meet all types of people in our business, as do many other people.  Recently we had an odd issue with a person who thought we were logged into his computer remotely.

Several weeks ago we preformed a network audit for a professional business in Albany.  Part of the process included installing software which would track what the system was doing over several days.  When the audit was complete, the remote access was removed.

Last week I met with the gentleman over breakfast to review the network audit and pointed out some items he should look into.  Two days later I received a message from him asking why we were on his system.

Even though I was on vacation, I made sure I looked into this as we take our work very seriously.  Several attempts were made to contact the business, but the answering system was all we were able to get through to.

When I was able to speak with the gentleman he was pleasant but went into a long speech about us accessing his system.  Finally I had to interrupt as everything being stated was incorrect.  I asked if he would look at his email, as I sent him a copy of our access log (with portions of names redacted).  He then stated that he had better find out who was accessing his system.

This article was written by The Boss of HITman Services, a computer and IT services company located in the Capital District of New York.

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Who’s At Fault For Your Computer Crashing?

Tuesday, November 30th, 2010

Last week a client brought their PC into our computer repair office in Clifton Park, NY.  The problem was the computer was crashing as it had the Blue Screen of Death (BSOD).

When one of our techs took a look at it they discovered that the client had decided to remove the anti-virus system we installed and put on one they thought would be better.  As this computer had a virus issue originally, I thought this was kind of odd.

On my way home I was thinking about the situation and it reminded me of my brother-in-law and a young man.  My brother-in-law is a big man and has a great sense of humor.  Several years ago he was talking with a teenager who had a wiffle ball bat.  My brother-in-law asked the young man if he could see the bat.  After the bat was given to him, he gently tapped the boy on the head with the bat and handed it back to him.  He again asked for and was given the bat.  Again he tapped the teen on the head, then handed the bat back.  This happened for a third time.

How many times do we have to do something which causes a negative impact before we learn not to do it any more?  In the case of our client above, he has still has another shot left.

This article was authored by The Boss at HITman Services.  A computer repair and IT services company located in Saratoga County of New York.

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Can You Afford to Lose $545,000?

Monday, November 15th, 2010

Last year a construction company located in Maine experienced a cyber crime costing the company $545,000.00.  The loss took place over six evenings.  While Patco, the construction company had insurance, it didn’t begin to even come close to covering the amount of money they lost.

It appears Patco’s computer was compromised with Zeus.  The Zeus trojan steals banking information by logging keystrokes. Once the information is obtained, it is sent to the perpetrators.

While the following suggestion may be a pain in the neck, stop for a few moments and weigh it against losing a substantial amount of money.

If you do any type of banking or security transactions via the Internet, do not use the same computer for browsing.  For businesses, setup a dedicated financial transaction computer and have it locked down for only specific people to use.

Once we’re on the Internet, we become susceptible to becoming a victim.  It is incumbent upon us to be diligent and put as many obstacles between us and the bad guys.

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Porn is a Tricky Issue

Wednesday, November 10th, 2010

As an IT provider we work with many different types of people and a in variety of situations.  Some can be awkward at times.  Case in point is from an issue we dealt with earlier in the week.

It is very rare that we have a computer come back regarding a virus removal.  Usually we remove the virus and/or malware, secure the computer and the computer is good-to-go.  When we setup the computer for this client, he stated he wanted a less stringent security policy than one we normally use.

We received an urgent call from Mr. X’s office, his administrative assistant said he had a virus and it was very important we got over there to take care of it as quickly as possible.  While working on the system it became obvious the owner was using his computer to surf porn sites.   As the owner, he certainly has the right to do with his time whatever he chooses, and he doesn’t complain about us charging him for the almost periodic virus removals.

This does put our technicians in a very peculiar situation when they come upon an issue such as this. In all my years of working on computers, I only came upon a scenario such as this once, and while it wasn’t the owner, the man held a very high position in the company.

If someone wants to browse for porn, that is their own business.  But for the sake of their company’s security, they should not do it on a computer used for the business.

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Turn Down Time Into Productive Time

Monday, August 23rd, 2010

Are you one of the millions of us who are strapped for time?  These days there just doesn’t seem to be enough hours in the day to get everything done.

One way to put more time into your day is to turn downtime into productive time.  And technology can help us achieve this goal.

Whether you’re waiting for your car to be repaired, a plane flight or a doctor’s appointment, the following methods will put some extra time into your life, so let’s get started.

As far as equipment goes you will need to have a Smartphone.  This article will focus on using a Smartphone with either the Palm or Windows Mobile operating system.  The reason for this is the wide array of software available.  A PDA (Personal Digital Assistant) could be used to help with some of the tasks outlined below, but not all.

The second item is broadband access.  This can be either on a per KB basis or unlimited data.  Text messaging is also a worthwhile addition.

For software you will need a package similar to Documents To Go.  This software allows you to transfer documents and spreadsheets from your PC to your Smartphone.  Additionally you will need an email program.

Now that we have the basics covered, we can explore how the Smartphone can help to get more time out of the day.

Is there a book you’ve been trying to read for a while but just haven’t had the time?  Many books are now offered in electronic versions.  There “e-Books” can be downloaded onto a Smartphone and read whenever you have the time.  The following Websites offer books which can be downloaded: ebooks.com, ereader.com and manybooks.net.

Do you have a PVR (Personal Video Recorder) at home?  If so, with the proper hardware and wireless plan, you can catch up on the shows you have tapped.  You can even use this to schedule shows you would like to tape in the future.

Are there asks in your Smartphone which can be accomplished where you are?  Even if you are only able to add notes, this could help you move the task along.  This may be a good time to review all upcoming tasks.

Microsoft Word documents can be worked on and when you get back to the office the changes can be uploaded to your computer.  The same is true of spreadsheets, although the small screen size hampers much productive work with spreadsheets.

Review your calendar.  Did you make any noted from a previous meeting which you forgot to set as a task?  Reviewing your calendar at quiet times might create a new thought.

Texting gives you the ability to communicate with other while at the same time, not disturbing people around you and keeping the communication private.

There are just a few ways a Smartphone can help us.

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Spyware and Malware Misconception #4

Wednesday, April 28th, 2010

The firewall and security tools provided in the Microsoft Operating System are all the maintenance and protection I need.

Again, this is a terrible misconception. Microsoft does NOT include ALL of the security features to protect your data from viruses, hackers, and data loss or prevent your PC from running slowly.

As a matter of fact, there is no one single vendor that provides ALL of the system security features you need to keep your computer and files safe from harm.

Security and protection from these malicious attacks takes a multi-faceted, layered approach.

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