Posts Tagged ‘Research In Motion’

It’s Time For a New Smartphone, But You’re on State Contract

Wednesday, July 27th, 2011

Late last week I had a conversation with one of our clients regarding upgrading their smartphones.  As they are on state contract, their options aren’t as broad as those who pay full price for new devices.  Entities which can take advantage of the New York State Contract, are limited to getting phones which are technically one year old.  While they are new phones, they are not the latest model of smartphones.

Currently the smartphones which are in use at our client’s are BlackBerrys.  While they have served them well for the past year, I have recommended they move to the Android platform.  BlackBerrys have been for the most part very reliable.  However the advantage they once held with push technology is now gone as Microsoft’s Sync has caught up.  Add to that the unlimited texting option offered by Verizon Wireless and that takes away any advantage the BlackBerry Messenger had.

While there are plenty of apps for the BlackBerry and companies continue to write for them; there is no denying the popularity of the Android operating system and its proliferation in the marketplace.  Also a business or organization does not need to use a BlackBerry Internet Server and the associated licensing to get push email, calendars, contacts, etc.

The options available to our client are the Motorola Droid 2 and the Motorola Pro.  Both are good choices for business use; the Droid 2 offering a larger screen with a slide-out keyboard in landscape mode; and the Droid Pro more the style of typical BlackBerry.  While many people are able to type quickly using a virtual keyboard, in my opinion most people find it easier to use a physical keyboard for lengthy emails, notes, documents, etc.  Plus if you use a lot of complex passwords, a physical keyboard is tough to beat.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Sent from my iPhone

Thursday, January 13th, 2011

It is amazing how many highly educated; professionals continue to use the standard email signature on their smartphones.  Whether that is: sent from my iPhone, sent from my iPad, sent from my BlackBerry, sent from Windows Mobile or sent from my Android.

While I’m sure that it makes Apple, Google and RIM very happy that their products are being promoted for free; what is the benefit of letting people you do business with know you are using an iPhone, Android or BlackBerry?

Many organizations require some disclaimer on each email, yet fail to enforce the same requirement for mobile users.  Considering that a majority of business professionals use smartphones to transact business, this is perplexing.

Each device has a signature setting which allows users to customize the signature line.  The information can be either typed or pasted in.  Depending on the device, it may be possible to use a web interface to enter the proper signature line.

If you don’t know where the setting is, and would like to use a custom signature, give us a call and we will help.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Who’s On Top in the Mobile Operating System Market Share Battle?

Tuesday, September 7th, 2010

First there was the smartphone operating system battle between the Palm OS and Windows Mobile.  Then Research in Motion (RIM) stepped up their effort.  Next in the progression was Apple with their iOS, and then Google’s Android.

Recent numbers from Quantcast showing that Apple and their iOS hold a 56% market share for mobile operating systems being used for browsing the Internet.  Google’s Android however is quickly making inroads as it now holds 25% of the market.  RIM is left in the dust with 9%, while other mobile operating system account for 10% of mobile browsing.

Since last year, iOS has dropped off by 11% and RIM by 10%, while Android has increased by 17%.  During that same timeframe mobile browsing of the Internet has increased by 110%.

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The Problem With Technology

Tuesday, August 17th, 2010

Recently we had a client come into our computer and IT repair facility in Clifton Park.  He was having an issue with his BlackBerry from Sprint/Nextel.  The problem was centered on connecting to his Microsoft Exchange Server.

We followed our advanced diagnostic procedures for this type of issue.  When this didn’t lead to a solution, we had to contact the vendors of the product.  When all was told, we spoke with six people from three different companies.  With the exception of one person, the others weren’t even able to grasp an understanding of what the issue was.

Fortunately for our client, he didn’t have to deal with the frustration as our motto is “Eliminating HI-Tech Frustration” and we took the brunt of it.  These days there are so many variable and so many products from different vendors involved, determining exactly where the issue originates is no longer as simple as 1, 2, 3.

The problem with technology is too many large companies cut corners by providing inadequate technical support staff to properly resolve their customer’s issues.  One of our advantages is with the example of the person who brought in their BlackBerry: we are all power users and run a variety of smartphones with different operating systems such as: BlackBerry, Palm WebOS, Android and Windows Mobile.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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Has the BlackBerry Enterprise Server Lived Beyond Its Time ?

Tuesday, June 22nd, 2010

For quite, BlackBerrys and the BlackBerry Enterprise server has been a hard combination to beat because of RIM’s (Research In Motion) push technology.

Setup a Microsoft Exchange account on a BlackBerry and you have a very powerful combination.  Email is sent both inbound and outbound with almost no delay. Additionally, the calendar, contacts, notes and tasks are also synced wirelessly.

Companies such as Fox News have created apps which take advantage of the push technology and send news alerts as they happen.

All of this is great, but there is one exception, Microsoft Sync.  Microsoft Sync offers many of the same features as the BlackBerry Enterprise Server, but with less cost.  RIM has recently tried to remedy this by providing small businesses with a slimmed down version of the server software, and at zero cost.

The problem is, the overhead is still there and owners of BlackBerrys are required to pay a higher fee to their wireless phone provider.

Recently I had a conversation with an insider from a Fortune 100 company who stated they have more issues with syncing BlackBerrys than other devices by a very wide margin.

Time will tell which system offers the best business solution.

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