Recently we had a client come into our computer and IT repair facility in Clifton Park. He was having an issue with his BlackBerry from Sprint/Nextel. The problem was centered on connecting to his Microsoft Exchange Server.
We followed our advanced diagnostic procedures for this type of issue. When this didn’t lead to a solution, we had to contact the vendors of the product. When all was told, we spoke with six people from three different companies. With the exception of one person, the others weren’t even able to grasp an understanding of what the issue was.
Fortunately for our client, he didn’t have to deal with the frustration as our motto is “Eliminating HI-Tech Frustration” and we took the brunt of it. These days there are so many variable and so many products from different vendors involved, determining exactly where the issue originates is no longer as simple as 1, 2, 3.
The problem with technology is too many large companies cut corners by providing inadequate technical support staff to properly resolve their customer’s issues. One of our advantages is with the example of the person who brought in their BlackBerry: we are all power users and run a variety of smartphones with different operating systems such as: BlackBerry, Palm WebOS, Android and Windows Mobile.
Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.
