Posts Tagged ‘Services’

Are You Using or Mis-Using Email?

Tuesday, January 4th, 2011

Like it or not, email is a part of our lives, business and personal.  To the consternation of many, it is here to stay, at least until our mental telepathy gets better.

Email when used properly and in the right context is a very good tool for electronically connecting with others.  The issue is many people do not use it properly and some see it as a hammer and every type of communication as a nail.

There are many times when a simple phone call is a much better form to build rapport or discuss an item.  The nuance is lost in an email.  The phone also can get an issue resolved much quicker, as opposed to emails back and forth over a longer time span.

The subject line of an email is very important.  It provides the reader with the gist of the content.  Try to send one email instead of many.  Most of us are handling a high volume of email and sending multiple emails to a person when it all could be put into one, makes it easier for the reader.

Disable your email system from automatically sending emails as soon as you press the send button.  One, it can cause multiple emails to be sent when one would suffice, because it was still in your outbox.  Two, this give you time to think about what you wrote.  Just as  words cannot be pulled back in once said, email’s live forever.

Unless you yell and shout to everyone you communicate with, don’t use all upper case letters.  While many would think everyone knows this, they don’t.  Use proper grammar and punctuation.  How do you want people to perceive you?  If your email is forwarded to someone else, would you be proud of it?

The inbox and deleted items is not meant as a storage system.  In almost all email applications whether software or Web based, can be setup with file folders for organizing.  If an item can be deleted, then delete it and periodically empty your deleted items.  If an email can’t be deleted, file it.

For some, all email must be saved.  For those people who fall into this category, automated email archiving is the proper solution.  Not only will it archive every incoming email, but also every email which gets sent from the domain.

Email is a good tool, but the world is not a nail.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Technology Frustration 101

Thursday, December 23rd, 2010

This past weekend I was in a conversation with a business owner who was describing her frustration with a new web enabled cell phone.  As technology has increased so rapidly, today’s smartphones exceed the technical capabilities of computers which were state of the art not too long ago.

The goal was to transfer contacts from one cell phone to another.  The business owner called the provider of the cell phone service and was on with their technical support for over three hours.  At that point she decided to bring the phone to the store for them to transfer the data.  While her experience at the local store wasn’t frustration free, it didn’t take a lot of time.

As we are in a constant state of searching for and reviewing a range of hardware, software and other items in the technology realm, this week I tested a new software service.  Part of our procedure is to try out the company’s technical support staff.  So last night I placed a call.  A person from India answered and the connection was not strong.  I thanked the person and went on my way, making a note that this is not a company I would do business with.

How may people get frustrated with technology and waste hours of their lives on the phone with technical support?  While some people don’t like spending money, it is a resource which can be replenished; time cannot!  And while I can’t speak for others, I don’t need to add to my stress level when it can be avoided by simply spending a few more dollars.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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