Posts Tagged ‘Smartphone’

Business Communication and Cell Phones

Wednesday, August 17th, 2011

Communication is key for success in almost everything, especially in relationships and business is all about relationships.  If you don’t believe that, for the next year stop communicating with your customers!  It would be highly doubtful you would still be in business when the year is out.

Business communication and cell phones can be the best of friends or worst of enemies.  Cell phones are great because they provide the ability to keep in touch with clients and customers from where every you may be.  Cell phones are horrible because if you give the number out to everyone and answer every call that comes in, you are not able to give the person the attention they deserve.

Being able to control the time and space of handling phone calls is key to having a successful outcome.  What is your plan for taking calls?  Do you even have one?  Do you answer the phone every time it rings? Perhaps it is better if you let most of the calls go to voice mail?  This would give you the opportunity to gather the information and respond properly.

Do you give the number out to everyone or just a select few?  Do you have a system in place for customers to send a text or email to your phone without having to disclose your phone number?

We developed a Web based system in place which allows customers to contact us 24/7.  This type of solution provides the best of both worlds by making sure clients can contact us when needed and gives us the time to properly prepare to help them resolve their issue.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

It’s Time For a New Smartphone, But You’re on State Contract

Wednesday, July 27th, 2011

Late last week I had a conversation with one of our clients regarding upgrading their smartphones.  As they are on state contract, their options aren’t as broad as those who pay full price for new devices.  Entities which can take advantage of the New York State Contract, are limited to getting phones which are technically one year old.  While they are new phones, they are not the latest model of smartphones.

Currently the smartphones which are in use at our client’s are BlackBerrys.  While they have served them well for the past year, I have recommended they move to the Android platform.  BlackBerrys have been for the most part very reliable.  However the advantage they once held with push technology is now gone as Microsoft’s Sync has caught up.  Add to that the unlimited texting option offered by Verizon Wireless and that takes away any advantage the BlackBerry Messenger had.

While there are plenty of apps for the BlackBerry and companies continue to write for them; there is no denying the popularity of the Android operating system and its proliferation in the marketplace.  Also a business or organization does not need to use a BlackBerry Internet Server and the associated licensing to get push email, calendars, contacts, etc.

The options available to our client are the Motorola Droid 2 and the Motorola Pro.  Both are good choices for business use; the Droid 2 offering a larger screen with a slide-out keyboard in landscape mode; and the Droid Pro more the style of typical BlackBerry.  While many people are able to type quickly using a virtual keyboard, in my opinion most people find it easier to use a physical keyboard for lengthy emails, notes, documents, etc.  Plus if you use a lot of complex passwords, a physical keyboard is tough to beat.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Are Notebook Computers Still Viable?

Wednesday, July 20th, 2011

Earlier this month I had the opportunity to visit family out of town.  While I typically don’t bring a computer along for an overnight, this time I decided to bring my notebook get some work done over the weekend.

On other occasions staying at this hotel when I brought the notebook computer, a CAT5 connection was available. The hotel where I stayed must have recently changed from a hardwired Internet connection to wireless Internet when they remodeled.  Being concerned about security, I made the decision not to connect my notebook to their wireless network and didn’t bother tethering my Android phone to the computer.  Instead I used Samsung Fascinate smartphone.  Other than taking the notebook out of the case, it didn’t get any use.

Back at my office I find having a notebook works superbly as I am able to take advantage of both the display on the notebook and the 32” HDTV which acts as my second monitor.  While smartphones and Android based tablets allow connection to an HDTV, they run in mirror mode as oppose to being able to run different software on each screen of a notebook computer.  Also I don’t have to have a desktop computer at my home office as the notebook does double-duty.

There are so many new offerings, which may have a dramatic impact on notebook computers.  The iPad started the tablet revolution and a week so doesn’t go by when a company announces a new tablet being introduced.  Tablets have great functionality and if a person primarily uses the Internet, may fit the bill.

Notebooks still have value and depending on needs are a good solution; but their role is changing and perhaps in the not too distant future will transform into something completely different.

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Will Cloud Computing Make Technology Obsolescence Obsolete?

Wednesday, May 4th, 2011

Planned obsolescence has always been around, though maybe not in its current form.  Mostly it was the attempt by companies to persuade us to buy the latest and greatest, but even the government has a hand it getting us to spend money on new items they think we we should have.  But a new dawn is approaching, one which may make technology obsolescence obsolete.

First it was computers.  I can remember reading a computer magazine years ago; it was an article on buying a computer that would still be high tech two years from when the article was written.  That computer was a 386; if you don’t know what a 386 is, it’s the equivalent of a Model T Ford!  Needless to say the article was way off as the 486 very quickly became the processor of choice for that era.

A couple of decades later, it was PDA’s and cell phones. I had one of the original PDA’s, an HP OmniGo.  The OmniGo was way ahead of its time; as the personal organizer could be used in both portrait and landscape mode, had a built-in QWERTY keyboard, and handwriting recognition software technology called Graffiti.  I recall sitting at the desk in my home office thinking the ultimate device would be a cell phone with the capabilities of the OmniGo, as I would only have to carry one device.  Years later these devices started appearing on the market.

Now every few months new smartphones are being advertised with features which only science fiction writers and futurists could have imagined.  How many would have thought that you could be sitting at an outdoor cafe in a beautiful location, look into a device 2.5″ x 4.5″ and visually connect with someone on the other side of the country?  Or that these small devices coupled with other technologies could help topple a regime?  Yet the people on Madison Avenue and other advertisers along with manufacturers want us to believe that the device we have isn’t good enough any more.

Big screen TV’s were the next big thing.  I recall shopping for my first “big screen” TV; it was a “32″, which tells you how many years ago that was!  The set lasted for quite a while and then the next generation of HDTV’s started coming along.  At the time there were rear projection units, plasma which was quite expensive and the very first LCD was on the market.  My budget dictated a nice 42″ rear projection and I remember looking at the LCD and thinking this would be my next HDTV.  Now, LCD is being supplanted by LED LCD and 3D.   And then in an effort of one-upmanship, you thought you finally beat technology obsolescence; you bought a brand new 55″ LCD with local dimming and 3D.  Soon afterword you discovered that now you could have HDTV apps.  Who knows,  next we could become an integral part of the movie!

But now we may be at the dawn of a new era which may make device obsolescence, obsolete.  The technological change and major transformational shift I am referring to is cloud computing.  While cloud computing has been around in some form for quite a while, it is about to make a sea change in the way we view and use technology.

With cloud computing, technology is no longer device-centric, the information available at our finger tips will no longer depend on buying the latest piece of hardware, whether that is a phone, computer, TV, or refrigerator.  The World Wide Web will be available on any device (providing governments don’t screw it up by getting involved).

But with manufacturers needing to produce more products to remain relevant, will they find a way to make the obsolescence of technology obsolescence, obsolete?

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Can a Smartphone Take Down Our Country’s Security Defenses?

Thursday, February 24th, 2011

According the the Code Research Consultancy, wireless use of data is expected to increase by forty times within the next four years.  A company called LightSquared has developed technology to capitalize on this trend.  Apparently though, this wireless technology for smartphones could cause major disruptions with GPS satellites.

According to an article which appears on FoxNews.com, the FCC is concerned that this technology could possibly disable GPS systems.  The ramifications include disruption to the air traffic control system, the military’s ability to keep track of and deploy resources, and prevent local emergency services from correctly getting to the correct residence.

If our military is susceptible to such new technologies employed by a company to do good, what could be done by a country wishing to do us harm?  Could someone with a smartphone take down an aircraft by simply accessing an app?

This article was written by The Boss of HITman Services, a computer and IT company, based in Clifton Park and serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

To read more: http://www.foxnews.com/scitech/2011/02/23/fast-new-smartphone-network-cause-dangerous-interference-gps-fcc-fears/#ixzz1Et8GIAWP
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Microsoft Exchange on Android Smartphones

Friday, January 21st, 2011

As a Microsoft Exchange hosting provider we are constantly looking for the best system to access our calendars, contacts and email on Android smartphones.

Having multiple Android devices we are in the fortunate position to try and use a variety of software programs.  The built-in email app offers basic functionality but lacks the ability to transfer tasks.

We have been using Touch Down software for quite a while to connect to our Exchange Server.  Touch Down offers many settings for customization.  We were finding that ActiveSync was not working properly between Exchange and Android.  Additionally when we ran side by side tests using Samsung Fascinates, there was a significant performance hit on the phone running Touch Down.  Touch Down also created a second set of contacts which could get confusing.

Next up was RoadSync  by Dataviz.  Using RoadSync we have not seen a performance lag.  To-date there have been no synchronization issues discovered.  One feature lost using RoadSync is the ability to categorize tasks and calendar entries.  Also some functions such as the privacy setting requires an additional step to engage.

At the current time RoadSync appears to be the best solution for connecting Android smartphones with a Microsoft Exchange Server.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Sent from my iPhone

Thursday, January 13th, 2011

It is amazing how many highly educated; professionals continue to use the standard email signature on their smartphones.  Whether that is: sent from my iPhone, sent from my iPad, sent from my BlackBerry, sent from Windows Mobile or sent from my Android.

While I’m sure that it makes Apple, Google and RIM very happy that their products are being promoted for free; what is the benefit of letting people you do business with know you are using an iPhone, Android or BlackBerry?

Many organizations require some disclaimer on each email, yet fail to enforce the same requirement for mobile users.  Considering that a majority of business professionals use smartphones to transact business, this is perplexing.

Each device has a signature setting which allows users to customize the signature line.  The information can be either typed or pasted in.  Depending on the device, it may be possible to use a web interface to enter the proper signature line.

If you don’t know where the setting is, and would like to use a custom signature, give us a call and we will help.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.

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Breach Found in Android Password Security App

Wednesday, October 27th, 2010

One of the area which I believe Android phones are lacking is in security, especially when compared against BlackBerry devices.

A few weeks ago I began researching options to enhance the security of my Samsung Fascinate Galaxy S phone.  Several articles from well know and established magazines and Internet sites all had on their list a specific application, which I purchased and have been using for about ten days.

Yesterday I discovered a way to get around the security.  Last night I thought I found another way to bypass the security and tested my theory this morning, and it was another security flaw.

I wrote the company last night and will wait a week to see if the company responds before releasing their name.

A major point to be taken from this is many magazines and review sites do perfunctory evaluations.  In order to do a proper assessment, time must be spent.  Not an hour or two, but a substantial amount over an extended period.  It is the only way to do justice to the people who value their opinions.

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The Problem With Technology

Tuesday, August 17th, 2010

Recently we had a client come into our computer and IT repair facility in Clifton Park.  He was having an issue with his BlackBerry from Sprint/Nextel.  The problem was centered on connecting to his Microsoft Exchange Server.

We followed our advanced diagnostic procedures for this type of issue.  When this didn’t lead to a solution, we had to contact the vendors of the product.  When all was told, we spoke with six people from three different companies.  With the exception of one person, the others weren’t even able to grasp an understanding of what the issue was.

Fortunately for our client, he didn’t have to deal with the frustration as our motto is “Eliminating HI-Tech Frustration” and we took the brunt of it.  These days there are so many variable and so many products from different vendors involved, determining exactly where the issue originates is no longer as simple as 1, 2, 3.

The problem with technology is too many large companies cut corners by providing inadequate technical support staff to properly resolve their customer’s issues.  One of our advantages is with the example of the person who brought in their BlackBerry: we are all power users and run a variety of smartphones with different operating systems such as: BlackBerry, Palm WebOS, Android and Windows Mobile.

Information provided by: HITman Services, a computer and IT services company located in Clifton Park, New York.

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Microsoft Windows Mobile Devices – HTC Imagio Real-World Review

Thursday, July 1st, 2010

During the past several months I have been testing Verizon Wireless’ smartphone offerings for Windows Mobile phones.  The units tested have all had version 6.5 of the Windows Mobile operating system installed.

The first smartphone I tested was the HTC Imagio.  This phone had the additional feature of being able to view TV broadcasts such as Fox News, although at an additional cost of $15.00 per month.  The video quality is very good.

The HTC Imagio offers options for either Microsoft Sync or Microsoft Windows Mobile Device Center in that the user is able to select the time period for look back of calendar entries.  For those who have been using smartphones or PDAs for a while, this is a very nice feature.

Syncing with Microsoft Exchange or Microsoft Outlook works very well as one would expect from a Windows device.

The device has sufficient memory to hold close to 20,000 calendar entries along with a couple thousand contacts, hundreds of notes and over a thousand tasks.

The main issue with this phone is the display sensitivity is very poor.  It is too easy for applications to run while simply trying to scroll through the options.

As a business class device, this is definitely not my first choice.

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