This past weekend I was in a conversation with a business owner who was describing her frustration with a new web enabled cell phone.  As technology has increased so rapidly, today’s smartphones exceed the technical capabilities of computers which were state of the art not too long ago.

The goal was to transfer contacts from one cell phone to another.  The business owner called the provider of the cell phone service and was on with their technical support for over three hours.  At that point she decided to bring the phone to the store for them to transfer the data.  While her experience at the local store wasn’t frustration free, it didn’t take a lot of time.

As we are in a constant state of searching for and reviewing a range of hardware, software and other items in the technology realm, this week I tested a new software service.  Part of our procedure is to try out the company’s technical support staff.  So last night I placed a call.  A person from India answered and the connection was not strong.  I thanked the person and went on my way, making a note that this is not a company I would do business with.

How may people get frustrated with technology and waste hours of their lives on the phone with technical support?  While some people don’t like spending money, it is a resource which can be replenished; time cannot!  And while I can’t speak for others, I don’t need to add to my stress level when it can be avoided by simply spending a few more dollars.

This article was written by The Boss of HITman Services, a computer and IT company serving the Albany, Troy, Schenectady and Saratoga Counties of New York.