As an IT provider we work with many different types of people and a in variety of situations.  Some can be awkward at times.  Case in point is from an issue we dealt with earlier in the week.

It is very rare that we have a computer come back regarding a virus removal.  Usually we remove the virus and/or malware, secure the computer and the computer is good-to-go.  When we setup the computer for this client, he stated he wanted a less stringent security policy than one we normally use.

We received an urgent call from Mr. X’s office, his administrative assistant said he had a virus and it was very important we got over there to take care of it as quickly as possible.  While working on the system it became obvious the owner was using his computer to surf porn sites.   As the owner, he certainly has the right to do with his time whatever he chooses, and he doesn’t complain about us charging him for the almost periodic virus removals.

This does put our technicians in a very peculiar situation when they come upon an issue such as this. In all my years of working on computers, I only came upon a scenario such as this once, and while it wasn’t the owner, the man held a very high position in the company.

If someone wants to browse for porn, that is their own business.  But for the sake of their company’s security, they should not do it on a computer used for the business.